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The First Step
Jacquelyn203322040The First Step
The First Step
Feb 18, 2021 4:31 PM UTC
Question

Call Queue

Can admin force a "Log in/Log out" in a call queue? Would like the user to remain in the queue but only have them answer calls when really needed. Is that possible?

    2 replies

    Mary-Community_Moderator
    Community Manager
    Mary-Community_Moderator
    Community Manager
    Feb 18, 2021 4:50 PM UTC

    Hi @Jacquelyn, There is no option to control this on the Admin Portal.

    tak-it1
    Participating Frequently
    Mar 31, 2021 3:50 PM UTC

    You can opt for the beta version of Remote Member Management for Call Queues:

    https://support.ringcentral.co.uk/s/article/Remote-Member-Management-for-Call-Queues?language=en_GB

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