We have call recording on for all users and call queues. Currently when a call comes into the IVR and the customer selects an option it goes to a call queue, if the call isn’t answered in a set period of time it rolls over to another call queue. Because of this the caller is hearing the call recording announcement multiple times… when they hit queue 1, queue 2 and then again when their call is answered by a user. 

Is there a way to have it only announce once? 

Or turn off the call recording announcement on only incoming calls to the queues? We still need it on for incoming calls direct to user and for outgoing calls.