I know how and where to listen to our employees calls to customers. My question/issue is this: I pull up a five minute call, start the playback, but the recording only lasts for as long as the receiving caller is talking; once the caller is put on hold to transfer to another employee, there’s no more recording access.
Is there a way for me to get the remainder of the recording?
Hi
Based on your description, it’s possible that either the extension where the call was transferred does not have call recording enabled, or it could be related to how the recording is being accessed in the call logs.
If you are viewing the call from the detailed view and expand the call history, you should be able to see multiple segments — including recordings from before and after the transfer — provided that call recording is enabled for both extensions.
I recommend checking the detailed call log view and expanding the call details to see if additional recordings are available. If you don't see them, it might be worth confirming if call recording is active for the other extension as well.
Thanks! That appears to be what I was missing.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
