Solved
Call Waiting Time
How do I reduce the time a caller waits after selecting the available options to actually reaching us?
Mary-Community_ModeratorAnswer
Community Manager
Jul 12, 2022 4:31 PM UTC
If your IVR Prompts are routing to Call Queues, you can check the KB Article below.
https://support.ringcentral.com/article/10518-call-queue-set-up-call-handling-member-availability-hold-times.html