New Participant

Solved

Call Waiting Time

Forum|Forum|4 years ago
July 11, 2022
1 reply
359 views

How do I reduce the time a caller waits after selecting the available options to actually reaching us?

hold times

Best answer by Mary-Community_Moderator

If your IVR Prompts are routing to Call Queues, you can check the KB Article below.
https://support.ringcentral.com/article/10518-call-queue-set-up-call-handling-member-availability-hold-times.html

Mary-Community_ModeratorAnswer

Community Manager

If your IVR Prompts are routing to Call Queues, you can check the KB Article below.
https://support.ringcentral.com/article/10518-call-queue-set-up-call-handling-member-availability-hold-times.html