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Can I monitor two extensions simultaneously on my desktop?

G

Can I monitor two extensions simultaneously on my desktop. Currently I have one extension open in the NEW ringcentral phone desktop app and a second extension open using the OLD ringcentral phone desktop app. That allows me to see the activity on both extensions at the same time. The OLD ringcentral phone desktop app is being phased out and I expect it will lose functionality. Is there a way for me to continue to monitor the activity on both extensions simultaneously using only yhe new ring central phone desktop app?

Best answer by Mary-Community_Moderator

​@Gregg Austin 
Thanks so much for clarifying your monitoring needs and for sharing that screenshot – that really helps me understand your current workflow! It sounds like you're using the old and new apps in a very clever way to get that comprehensive activity view.

The new RingCentral app, by design, doesn't allow you to be actively logged into two different extensions simultaneously within the same app instance to create that combined, live activity feed you're currently seeing. When you switch between accounts in the new app, it signs you out of the previous one.

However, for seeing a master list of all historical activity (calls, faxes, and messages) from multiple extensions, you might want to explore the Admin Portal:

  • Company Call Log (Admin Portal): As an administrator, you can access a comprehensive call log that shows all inbound and outbound calls, faxes, and voicemails for all company numbers and extensions. You can view this history for the past 7 days, or filter it for up to 60 days. This log includes details like call direction, type (voice, fax), and the associated extension. You can even filter this log by specific extensions to narrow down the activity you want to see. This data can also be downloaded for further analysis.

  • SMS Log (Admin Portal): Similarly, all SMS/MMS message history for all extensions can be viewed in the Admin Portal. You can filter these logs by direction, type, cost, and specific extensions, and download the data.  

While the new app's Heads-up Display (HUD) is fantastic for monitoring the live presence and active call status of up to 100 extensions, it doesn't consolidate the full historical log of calls, faxes, and messages from multiple extensions into one real-time feed like your current workaround.

So, to get that "master list" of all activity types across your extensions, the Admin Portal's Call Log and SMS Log are the primary and most comprehensive tools. They provide the detailed historical data you're looking for, even if it's not a live, combined feed within the main app interface itself.

Hope this helps!

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5 replies

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

Hi ​@Gregg Austin,

Before I give you the most accurate answer, could you clarify what kind of monitoring you're doing on those extensions? Specifically, are you just observing their call activity and presence, or do you also need the ability to take calls directly from both extensions simultaneously on your desktop?

G
  • Gregg Austin
  • Author
  • New Participant
  • 2 replies
  • August 7, 2025

I don’t use the desktop apps to take calls. I use the desktop apps to be able to see all incoming and outgoing activity for each extension. Here is a screenshot of what it looks like when I have the two apps (new and old) both open at the same time.

 

G
  • Gregg Austin
  • Author
  • New Participant
  • 2 replies
  • August 7, 2025

I don’t need to keep the information separated by extension. I just would like to be able to see a master list of all RingCentral Call activity (what calls came in, what calls went out, what faxes came in, what faxes went out, what messages came in, what messages were sent).. Is there some way to combine or merge the data from the two extensions under one open ringcentral phone desktop app?

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

​@Gregg Austin 
Thanks so much for clarifying your monitoring needs and for sharing that screenshot – that really helps me understand your current workflow! It sounds like you're using the old and new apps in a very clever way to get that comprehensive activity view.

The new RingCentral app, by design, doesn't allow you to be actively logged into two different extensions simultaneously within the same app instance to create that combined, live activity feed you're currently seeing. When you switch between accounts in the new app, it signs you out of the previous one.

However, for seeing a master list of all historical activity (calls, faxes, and messages) from multiple extensions, you might want to explore the Admin Portal:

  • Company Call Log (Admin Portal): As an administrator, you can access a comprehensive call log that shows all inbound and outbound calls, faxes, and voicemails for all company numbers and extensions. You can view this history for the past 7 days, or filter it for up to 60 days. This log includes details like call direction, type (voice, fax), and the associated extension. You can even filter this log by specific extensions to narrow down the activity you want to see. This data can also be downloaded for further analysis.

  • SMS Log (Admin Portal): Similarly, all SMS/MMS message history for all extensions can be viewed in the Admin Portal. You can filter these logs by direction, type, cost, and specific extensions, and download the data.  

While the new app's Heads-up Display (HUD) is fantastic for monitoring the live presence and active call status of up to 100 extensions, it doesn't consolidate the full historical log of calls, faxes, and messages from multiple extensions into one real-time feed like your current workaround.

So, to get that "master list" of all activity types across your extensions, the Admin Portal's Call Log and SMS Log are the primary and most comprehensive tools. They provide the detailed historical data you're looking for, even if it's not a live, combined feed within the main app interface itself.

Hope this helps!

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

​@Gregg Austin, Thanks a ton for marking the best answer! Really appreciate you helping keep the conversation clear and helpful for everyone. 🙌👏

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