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November 8, 2024
Question

Cannot create support case. Keep getting error message this past week

  • November 8, 2024
  • 1 reply
  • 99 views

Hello team,

I having issues try to create a case this past week. I keep getting this error message on multiple browsers.

Your chat bot is not helping me with getting in contact with anyone.

 

I’ve been on hold with support phone line for 30 minutes and have not been able to reach someone.

    1 reply

    BeckyH
    Community Manager
    Community Manager
    November 8, 2024

    @Lindy Thanks for posting here - I received your email as well. 
    It has come to our attention that we are experiencing an incident. As I mentioned in the email, someone has taken on your case, but if you are experiencing additional issues, please let myself or my team know via email and we can escalate and make visible any technical concerns.

    Appreciate your patience as we work through this issue.