Hello everyone, I manage a Unify Office console whose support was initially provided by ATOS Unify. A few days ago, I was informed via email that the pending tickets on the ATOS support email have been closed, and those same tickets have been opened on the RingCentral ticket portal because from that moment on, support would be managed directly by them. However, when I access https://support.ringcentral.com/case.html, I cannot find any tickets except for old ones dated 2022/2023. If I try to create 'a new case' after confirming the contact information (already set) and filling in the required fields 'product', 'category', 'subject', and 'description', it is not possible to click Next; pressing it does nothing.
I tried to contact the Italian support number (in English) but after 20 minutes of hold music, I hung up the call. I am not particularly satisfied with the support service.
Has anyone had the same problem?