Question

Reset Password

2 years ago
February 17, 2023
1 reply
482 views

pchan-1
New Participant

A team member is unable to reset her password. Every time she clicks reset password and clicks on the link that's sent to her to her email, it logs her back in . We already tried clearing cache and cookies and even tried resetting the browser settings. Is there any other way we could reset her password?

Mary-Community_Moderator
Community Manager
2475 replies
2 years ago
February 17, 2023

Hi Phillip, does the customer wants to pro-actively change her password or she forgot?

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