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Greetings,

My boss is receiving phone calls and voicemails from a line that is unassigned to any of our users. I was assigned previously until the user was off boarded. Instead of the calls to that line being redirected to our call center lines or main line it is going to my boss. I apologize if this as already been addressed, if so can I be forwarded to the article? Thank you.

Hi Brian, it's probably because your Boss is the main extension or Super Admin in the account. It is normal behavior, and the workaround is to assign it in a new user extension temporarily. You can name it unassigned to not confuse other extensions.

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