Touchtones to answer or decline incoming call randomly not recognized by RC

I am having a problem answering calls forwarded to my mobile phones. RC is not recognizing the touchtones - press 1 to accept, 2 to decline. It is not happening all the time, but most of the time. It doesn't seem to be happening to others in my company, but I receive the vast majority of calls. I even purchased a brand new mobile phone just in case the problem was with my previous phone.

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There may be issues with the settings. Please submit a ticket with Tech Support to check the problem.

https://support.ringcentral.com/new-case.html

Thank you. I have done that.

I am still having the same issue.

I have tried several times to get this resolved. It is happening to many users in my company. We are unable to do business and answer calls from customers.

After more than a week, I have been escalated to tier 2.

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