Hi I’m trying to connect my CRM (ActiveCampaign) to RingCentral. This is what I’ve done so far:I’ve activated the “RingCentral App Connect” Chrome extension I now see the icon next to the phone number of my contacts in ActiveCampaign However, when I click that button, this is what I see: Can you please help me understand how to fix this? Thank you very much for your help!PCS

Question

Issues with RingCentral App Connect (for Google Sheet & CRM integration)

Forum|Forum|4 days ago
April 15, 2026
1 reply
25 views

P

PCS
New Participant

Hi

I’m trying to connect my CRM (ActiveCampaign) to RingCentral.

This is what I’ve done so far:

I’ve activated the “RingCentral App Connect” Chrome extension
I now see the icon next to the phone number of my contacts in ActiveCampaign

However, when I click that button, this is what I see:

Can you please help me understand how to fix this?

Thank you very much for your help!

PCS

+3

ByrneReese
Product Manager
Forum|Forum|2 days ago
April 18, 2026

We do not yet have a specific integration for ActiveCampaign, which is why it is not working. App Connect can work to some limited extent, but the bulk of features require what we call a “connector”. - a service that translates App Connect events into API calls to the target CRM. I suggest visiting ideas.ringcentral.com to see if anyone else has requested this integration, and if so vote for it, otherwise submit the idea.

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