Skip to main content
Answer

NetSuite phone numbers and RingCentral App Connect

  • September 30, 2025
  • 1 reply
  • 61 views

Phone number format alternatives are

  1. ###-###-####
  2. # ###-###-####

Dial/call logging works for the phone number 214-555-5555. (obviously using a real number)

Dial works for the phone number 1 214-555-5555. Call logging does not work, it cannot find the contact.

If I change the Phone number format alternatives to 1 ###-###-#### then 1 214-555-5555 works.

 

Is this the expected behavior?

 

 

Best answer by ByrneReese

@bllqnn Yes, I think it is. Although, clearly it may not be the most intuitive or clear in hindsight. I will alert the engineers to see if we can make this more consistent. 

1 reply

ByrneReese
Community Manager
Forum|alt.badge.img+3
  • Product Manager
  • Answer
  • October 2, 2025

@bllqnn Yes, I think it is. Although, clearly it may not be the most intuitive or clear in hindsight. I will alert the engineers to see if we can make this more consistent.