RingCentral App Connect issue with Keyboard shortcuts

Question

Some of our users are having trouble with the RingCentral App Connect application. Before installing the app, they could use Option + A in order to answer an incoming phone call. However, after it is installed, if the RingCentral App Connect window is opened, the shortcut will not work. We would like to keep the app window open because our sales team uses this app to integrate with PipeDrive, and if the window is closed, the application does not take notes about the call for PD.

Embbnux · Answer

hi ​@graysonmaddoxThe issue is caused by both ringing popup from App Connect chrome extension and RingCentral desktop.Option + A only works whenRingCentral desktop’s ringing window is focus.To resolve this issue, you can go to App Connect’s settings panel →Calling →Change calling method to RingCentral App. Then it will only receive ringing in RingCentral desktop app. And you can only start a call from pipedrive viaRingCentral desktop app.And for admin, you can also try to setup App Connect’s server side logging service:https://appconnect.labs.ringcentral.com/users/server-side-logging/With the server side logging, calls with known contacts from pipedrive will be synced to pipedrive even App Connect chrome extension is not opened.

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