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RingCentral App Feature request: When using multiple speaker and microphone devices on a given system, callers can be unsure of whether their microphone is working, especially when leaving a voice mail to which the call recipient cannot verify the caller is being heard, perhaps if they have not selected the appropriate microphone device. In a similar case, a caller cannot hear a call recipient after placing a call if they have not selected the proper playback device.To assist with this confusion, display the selected audio devices (speakers and microphone) within the dialpad on every call, and show a vertical or horizontal bar-style indicator of audio activity and its intensity (similar to what's found in Audio Settings in the RC Meetings app) as the caller or the call recipient are speaking. If some callers would find it distracting or unnecessary, allow the feature to be expanded/collapsed and for that selection to persist. If possible, allow callers to select diffe

Is there any way to add profile photos as an administrator?

We are having the same problem as other users about the delay in audio calls.All out team has the same problem and they are all in different locations, so is not a network issue. All of them have access to high-speed internet and use their phones connected to the WiFi. What can we do to solve this?It's really annoying for the clients and the delay is getting worse since the last month.Thanks in advance for your response.

Is there a way to pick up a transfered call back to you if the person is not there.

An employee needs a reliable phone service at home for personal use - he has inconsistent cellular service. Is there a RingCentral solution for home or another solution you could recommend? Thanks!

Is it possible to configure the system so that if no one in a department answers, the call is automatically forwarded to a different pre-defined department? If so, how? Example: Call comes in and Auto-Receptionist sends call to Department ABC. If no one in ABC answers the call, then the call is automatically routed to Department XYZ. The transfer between ABC and XYZ should not require any action from the caller.

I attached a custom hold music piece to department> call handling>audio while connecting. Clients are stating that the custom music is too loud. When it was rendered, it was rendered at a normalized decibel level. Uploaded as 16 bit pcm .wav at 8khz mono. Anyone know how to reduce the playback volume on the RingCentral side?

I filtered calls to/from a specific number for the last 7 days. I used the check box to select the calls to and from that phone number. I clicked on "Delete Calls". It asked me if I wanted to delete "All Calls" and of course, since I had selected only the calls I wanted to delete and filtered them by 1 phone number so only a handful of calls came up in the search, I said "yes". The next thing I did is go back to all the calls to the main call log with no filters. There was nothing there... except for existing calls that were in progress. All calls had been deleted. The recordings are very important to our business and we refer back to them and/or send them to customers when something comes up. We also use the call log for training purposes. To have the entire call log deleted in this way is very deflating, although I did delete it myself, I'm not sure how. I think the worst part about all of this is that customer service is not able to help me recov

I can make calls on the RC softphone for mobile and desktop but I don't get any ringing when someone calls (in). I also have a Cisco IP phone SPA525G which works as expected (Probably not relevant). We have switched to remote work so now we need the softphone to receive calls in addition to IP phones. I don't mind if they all ring at once or in sequence. Some of my colleagues are having the same problem and I have been tasked with fixing the issue. Thank you in advance.

I'm using the C# SDK. It appears that I can get everything back when I call the CallLog, but if I go through the messagesStore, I always get back 0 records. I'm assuming I should be going through the messageStore and not the call logs?My goal is to build a portal to show people which faxes did not success.Here's what I'm doing:ListMessagesParameters parameters = new ListMessagesParameters();String[] myTypes = new String[1]myTypes[0] = "Fax";parameters.messageType = myTypes;RingCentral.GetMessageList response = await rc.Restapi().Account().Extension().MessageStore().List(parameters);This returns 0 records.But this returns everything about the faxes (those that didn't make it, busy signal, etc.)var callLogResponse = await rc.Restapi().Account().CallLog().List(new ReadCompanyCallLogParameters?callLogResponse.records[0]{

Previous to about a week ago, participants on Chrome OS were able to screen share without issue. Today when attempting to have a participant screen share from Chrome OS, the OS notified the participant that screen sharing had started, but all others in the meeting could not see what was being shared.This has been tested on Google Pixelbook and ACER Chromebase.

Our facilities use the Automated call recording feature on all calls internal/external. Our recording announcement is tailored for calls of an external nature (inbound/outbound). Due to this, our message is around 13 seconds long. Our office staff ends up hearing this message hundreds of times a day when communicating amongst themselves. I would like to request a feature update that would allow a company to disable the recording message on internal calls only. This would improve workflow and allow for an increase in productivity.

It appears that incoming faxes that remain in progress for an extended amount of time are preventing incoming calls from ringing through. The incoming calls subsequent to the In Progress fax show as missed calls, but they never ring on our phones. Any idea what's going on here?

RingCentral requires for you to cancel their plan over the phone. From what I know/heard, RingCentral is located primarily in California- a state that has a law requiring for services with subscriptions to have an online cancellation option. https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180SB313So, is RingCentral breaking the law? I don't want to call a phone number to cancel and have a billion people try to contact me (again) and talk me into staying.

What router works best with ringcentral and Verizon Fios?

We are currently using a Yealink 56P as our cordless phone along with several other Polycom corded phones. With our phone system setup, in order to transfer a call to another phone, it has to be parked first. We have softkeys on the desktop phones setup for this, but not for the cordless There is a sequence of keys that can be used, but for all practical purposes no one is going to do that from the cordless phone as it is just too difficult. Does anyone know a way to EASILY send a call to one of two predefined parking spots from the Yealink cordless phones?Is there another compatible cordless phone that might work better? I have read through the manuals for several other non-supported cordless models and haven't been able to find anything.Would using a cell phone with the mobile app potentially provide a better solution?Any help would be appreciated.

RingCentral works fine for my own incoming calls. But monitor via the HUD (RingCentral Phone) I see the call coming in but no window displays to pickup the call. Like others.We using this to monitor the reception phone number.Using the latest version, in terms of the settings all configured the same as others that work windows 10.Is there any reason why I can see incoming call (HUD) but not answer it?

I pulled a report earlier for queue calls and it shows GMT. I need to change it to CST. How do I do it? Thanks in advance... and you get a cookie for the correct answer :)

We are looking to host our club AGM and would like to be able to insert hyperlinks to "voting templates" built in google docs.We have tried to copy/paste hyperlinks in the chat but it does not work.How do we insert a hyperlink to a template?If not possible how do we have "polling" options in the video chats?Thank you

few calls are ok but only till 30 seconds after that voice keeps on breaking and one can hardly hear,checked my internet infact tried at 2 different places but same issues

Is it anyway possible to change the phone number assigned to a user in extension. I am able to find change extension number but not phone number.

How do I see a scheduled video call? I've received the acceptance/confirmation from the client, but I can't see it anywhere in RingCentral?

I am a delegate and send RingCentral links on behalf of my boss. Recently, a couple of my RingCentral links have said "this meeting ID is not valid. Please check and try again", and it says the same for other attendees trying to join. The meeting link is not expired to my knowledge (they are set as recurring through the end of the year). What are some possible causes of this and how might I fix it?

I am a delegate and send RingCentral links on behalf of my boss. Recently, a couple of my RingCentral links have said "this meeting ID is not valid. Please check and try again", and it says the same for other attendees trying to join. The meeting link is not expired to my knowledge (they are set as recurring through the end of the year). What are some possible causes of this and how might I fix it?

I am trying to add extensions without an actual phone. I get stuck because these extensions require an e-mail address which is not available either. Any thoughts?