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I have sent multiple successful faxes and hits to my webhook. I do not understand why the error is not falling below 5%. Also, please provide a detailed explanation error % calculation.Thanks,PCIC

We are SharePoint/OneDrive users and when links to .pptx files are pasted into Glip, they paste as the file name in plain text. Other file types work fine (.docx, .xlsx for example) where they paste as a clickable link to the document. Is anyone else running into this?

Since the recent update for the RingCentral desktop app from 19.8.1 to 19.9.1, setting the new Outbound Caller ID for Texts option to your Main Company number does not work. The option is visible and selectable, but will not send SMS from your Main Company number. Texting from the Main Company number works from the RC Phone app and the RC SMS API but does not work from the new RC desktop app, even if you are working from the operator extension.

I have a user with an odd problem: Whenever he receives a missed call notification in his desktop app, he deletes it, and within a minute or two, the same missed call pops up again. This sometimes happens three or four times, for every call he misses. He recently received a new computer, and I thought with the new install of the Desktop App this issue would go away, but it has not. No other users are having this issue. Is this possibly a settings issue? I've checked, and he seems to have the same settings as everyone else. We are on version 19.2.2.35466 of the Desktop App. Thanks in advance for any ideas or suggestions.

I have applied my public application from the test developer account. It has been two days, and the status of the application is still 'In Review'.Why does it take for so long? As I remember, it should take 1 working day to verify such an application.

I can only send the recipient phone number, How do I also add Recipient name so it is displayed on the cover letter?

My application throws "Could not load file or assembly 'System.ValueTuple, Version=4.0.2.0, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51' or one of its dependencies" whenever I try to send or retrieve a fax message. I am stumped and need help ASAP.The interesting part is, the application runs fine on localhost. It fails when it is deployed on a server.

I recieved a new personal number for my phone. The old number should still be used for the company. I no longer am recieving them and they are going to my co-workers phone. How do I recieve the calls for the buisness line?

What is the the impact of changing your PMI on previously scheduled or recurring meetings? Is it accurate that once you change your PMI, any meetings previously scheduled and/or recurring with the original PMI embedded will no longer be available? Can I have multiple meetings scheduled each with a different PMI that are still valid meetings?

I would like to have a shared address book so that when I mark a caller as SPAM or by the client's name, my employee will see that info too

Regarding RingCentral Case 09433975About a week ago our outbound text messaging from our RingCentral app to AT&T wireless customers stopped working. This has been confirmed by multiple users. All other carriers are receiving and sending text messages fine.Initially (Sept 20th) when I talked with RingCentral support they checked the "logs" and said nothing is wrong and told me that I should have my customers call AT&T check their accounts. (Probably the most ridiculous suggestion ever). Only upon my insistence did the RingCentral support escalate the issue to "Tier 2 Support".This morning (Sept 23) I received this message from Tier 2 Support: "We reviewed the logs for outboundmessages from (your number) it shows no errors over the past 24 hours. Looking back to the 21st I do show a number of errors labeled "Unknown error" on their side. Can you please retest the messages to the provided numbers and advise if the messages continue to fail at thi

Hello Everyone,We're looking to develop realtime caller ID look up notification plugin which will display a pop up notification within RepairDesk whenever a store receive a call on their phone number.I've looked at web hook & notifications documentation however I'm unable to find this info. It would be great if someone can guide us on what API documents to look at.I appreciate the help.Best,Usman

Hello,We've been attempting to launch a local powershell script from the "Launch External App" feature of the windows desktop app without any success.We know our PS1 works when run manually outside of RingCentral, but it appears RC app isn't hitting, or isn't liking any of the various paths we tried. Below are samples of things we tried (notice the usage of quotes in the examples.)C:UsersUser NameDocumentsRingCentralScriptIncomingCall.ps1 1231231234 %P %F %l %D"C:UsersUser NameDocumentsRingCentralScriptIncomingCall.ps1 1231231234 %P %F %l %D"'C:WindowsSysWOW64WindowsPowerShellv1.0powershell.exe -file "C:UsersUser NameDocumentsRingCentralScriptIncomingCall.ps1 1231231234 %P %F %l %D"'"C:WindowsSysWOW64WindowsPowerShellv1.0powershell.exe -file 'C:UsersUser NameDocumentsRingCentralScriptIncomingCall.ps1 1231231234 %P %F %l %D'"C:WindowsSysWOW64WindowsPowerShellv1.0powershell.exe -file "C:UsersUser NameDocumentsRingCe

Im using MacOs 10.14.6 Mojave, RingCentral App, why can't I see my personal contacts, lets say I want to fax I don't wanna keep typing the phone number, I want to be able to put the name and it should autofill the phone number automatically.

How do you remove a introductory greeting that was setup by mistake?

Testing out some devices for office users. No matter what hardware setup I use, the remote person always hears themselves when I use RC Phone. When I use RC App, the remote person will not hear themselves. I tested this in my office, and from home. Same result.I have already made several changes to the hardware volume settings on the mic levels as troubleshooting steps. It's just weird that the RC App works perfect and RC Phone doesn't.This would seriously be a non-issue for us IF the RC App could pull contacts from Exchange or Outlook, but that's another can of worms.

Is there a RingCentral and NetSuite integration? Please assist.

A-1 uses DataEase (http://www.dataease.com) a relational database management system (RDBMS) to develop the software we use to run our business. DataEase uses Data Query Language (DQL) and provides additional functions for the user to work with the data (http://www.dataease.com/help_functions/). In situations where the available functions are not sufficient we have created code in other programming languages such as Python. Using the functions available in DataEase we can call these scripts. Therefore, we don't necessarily need direct integration with DataEase. If we can accomplish the requirements with Python, then that is sufficient.Initiate a call for a specific user.Request call information (phone number, callerID, inbound/outbound, timestamp) based on date range, time range, and user.There is documentation on RingCentral's API here https://developers.ringcentral.com/api-reference that suggests that both are possible. I would need support setting these things up.

I'm trying to look up faxes that I sent last month. I see the fax log but it only goes back as far as late August. Is there any way to see further back?

Hello,I am following exactly the instructions at https://developers.ringcentral.com/guide/notifications/quick-start/webhook/rubyThe authorization line works:rc.authorize(username: RINGCENTRAL_USERNAME, extension: RINGCENTRAL_EXTENSION, password: RINGCENTRAL_PASSWORD)But when I want to POST it fails:    r = rc.post('/restapi/v1.0/subscription', payload: {         eventFilters: ['/restapi/v1.0/account/~/extension/~/message-store/instant?type=SMS'],         deliveryMode: { transportType: 'WebHook', address: DELIVERY_ADDRESS }     })I get this:RestClient::BadRequest: 400 Bad RequestAny idea why this is happening?Thanks

Hi All!I can't sign in on my account and I keep on receiving that my account is disabled. I tried to talk to the chat support and the only thing he said to me is that I need a card verification for my account BUT the account that I'm using is connected to my Gmail account. I'm using Ring Central for FREE. So, I'm logging in using my gmail account. But last week, I can't login on all of my devices.Anyone knows how can I fix it?Can't contact all the support numbers - I don't know why? Is it because I'm in PH?

Is there a preferred ATS (Applicant Tracking Software) that integrates well with Ring Central? I am a recruiter and would like my call/text logs to be integrated into an ATS. Thx!

Like many, I would like to capture both outbound and inbound texts to email. Ringcentral only captures inbound texts to email. Does anyone know of a 3rd party program that will also capture outbound texts from Ringcentral to an email (we use Gmail)?Thanks.David

Has anyone else run into issues recently with RingCentral Meetings/RingCentral Meetings Embedded on OSX where the mic continually resets to zero? Not sure when this started but it's happening on a few different models.So far we've tried:Deleted p-lists and reinstalledVerified application is permitted microphone accessTurned on original soundUninstalled RingCentral Meetings and just used RingCentral Meetings embeddedFeel like this just started within the last few weeks and was not an issue originally with Mojave. My hunch was some kind of internal echo cancellation but that doesn't seem configurable and it would seem like turning on Original sound should circumvent that.Any thoughts would be appreciated. Thank you!

I am looking to stop receiving emails for every text sent to me. I can't seem to find the settings for this.