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I noticed Germany is no longer on the list of numbers for CONFERENCE CALLS. Are there plans of bring that number back? We need a number there !!!!

We have integrated SMS API with Zoho CRM and have an approved app in the app store: https://www.ringcentral.com/apps/zoho-crm-ringcentral-sms-texting-extensionIt works great, but we are seeing issues with certain accounts. We need to be able to filter out numbers that cannot send SMS. We used to filter for SMS Enabled type, but we were told other number can text also that have different types. This makes it very confusing as now we list all numbers even the ones can not text. As a result, customers are getting a number of error messages. We also not sure why some users can not text, they get the error:In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scopeCan you point me in the right direction? Our app is getting more popular, but we need to perfect it.

Does RingCentral support Panasonic KX-TPA60 cordless phones? Also, does RingCentral support Polycom desktop phones? Thanks very much

I am trying to integrate RingCentral within my react-native mobile application. What I'd like to do is have the ability for a user to tap on a phone number from within my app and have it open and call through the RingCentral mobile app. I believe this requires a redirect URI for the RC mobile app, but I am unable to find this.

I have been noticing for some time on almost every call through my mobile app (the new one) on WiFi that calls drop out for about 5 seconds at a time. I am pretty sure the other party still hears me, but I don't hear them and sometimes I hear the RingCentral progress tone that plays when an outbound call is trying to be established. This happens on my home and work and other Wifi networks so I don't think the issue is with the network. I also don't have this problem with other voip services I use or the desktop/glip app on my laptop.I have kept the app up to date and it happened on my iPhone 6s as well as my new XS.It is getting so bad I avoid using the mobile app for important calls. I am curious if anyone else is having this trouble.I think my next troubleshooting step is to use the old mobile app for a while to see if it shows the same problem or not. If it does not then feel like the issue is with the newer

I'm currently using a Singleton of the RestClient for all RingCentral requests. I did this after having issues instantiating and authentication a RestClient for each request:https://forums.developers.ringcentral.com/questions/7503/java-sdk-subscription-refresh-causing-401-error.htmlIs this an acceptable approach? If not, is there a recommended pattern to follow for server applications?

Since we moved offices (same building - next door), my RingCentral phone has been getting constant and repeated phantom calls from the same number that shows "3=3..." in the Call Display. My assistant has also had weird calls like this in the past, so just wondering what these are and why do we get them if they don't have meaningful caller ID's? And how do we stop them!? We are in Canada.

We have been dealing with an odd issue with our RingCentral Services. Specifically, when our users are making outbound calls our callback number or Caller ID shows as that specific user's Direct Number. We have checked all of the settings in our online portal and the Desktop app but we are still having the issue. Our case has been escalated to tier 2 but they have mentioned this is normal since the main number is essentially just a spoofed number. Is anyone else dealing with a similar issue?

I have created as program in C# that is designed to display the users status and availability from Ring Central. This works brilliantly and I can sort the users by availability, name, etc.I need to add the functionality to change the status of the user to "Offline". When the users shift ends they would be set to receive calls when they have gone home, we need to stop that.The problem I have is that the RingCentral SDK I am using is saying it needs a parameter which should be of type PresenceInfoResource. here is the path I am using:rc.Restapi().Account().Extension().Presence().Put();I have tried various different types but I cannot seem to get, create or cast to a type of PresenceInfoResource.Does anyone know what it is looking for, how to change the status in c# or where I am going wrong?I have looked in the RingCentral documentation on line, but can't find anything, only a link to the update presence page whi

Our employees, including myself are facing issues on the Glip app (phone and desktop). It's been two days since we are facing an issue. All of a sudden the app stops working. It shows online status but we are unable to send messages with only a loading icon on the right. There's no issue with our ISP providers. I would like to raise a bug report for the same.

cant even get a simple answer as to : what is error code 3052

We started using Glip app across our organization 2 weeks back and noticed that for any of us using it on our mobile devices that we are not receiving push notifications. Yes we have push notifications enabled, yet we don't receive when the app is inactive (closed).

Multiple users as my company have reported that when they've begun to type a message into the RingCentral desktop app - if another message comes in - the contents of the typing window get erased. I am not experiencing this in Version: 19.01.2 (E. 2.01) / Build: 624 (rev. 771473b), but another user is. Also occurring in Version 19.048 (E. 2.0.14) / Build: 922 (rev. 74530b7). It's been reported with the web version also.

I cant sign in to my Glip account. I enter my email and my password and i get a messagge that says "Your account has not been confirmed. Activate your account by clicking the link in your activation email or contact customer support" but when i go to my email and hit the button it says Internal Error. HELPP i neeed to log in!! I dnt know what to do

Are you having an outage right now? When I go to app.glip.com, I get a message saying "Scheduled Maintenance, We'll be back very soon. Thanks for your patience. Follow us on Twitter for updates."I had a look at Twitter and there aren't any updates.Also, I tried logging a ticket but got an "Internal Error" when trying to log in.If there is an issue, the community would be a *great* place to put a post.

When looking at a Performance Report in Analytics, how does the Avg Calls Per Day for a user calculate? Is this based on a 7 day a week schedule or is it based on what the user has specified for User Hours? Support told me it is 7 days a week which would make this report hard to calculate because we don't work 7 days a week.

how do I fix this?

Looking for an integrations that handles WEEKLY REPORTS. Similar to StatusHero or WeekDone, etc. Can someone advise?

Desktop app "calling unavailable" and "temporarily unable to reach ringcentral services" while Chrome app works Description:I've been having issues connecting with ringcentral desktop app since this morning I was unable to do a single call through the desktop app, even after reinstalling, deactivating firewall, restarting my modem, resetting my computer and much more troubleshooting the desktop app is still disconnected and unusable however I still can use the ringcentral for google with no issue for some reason.after reinstalling, purging data, connecting to a data hotspot and doing everything possible under the sun it just suddenly started working all of the sudden, just posting this to see if anyone else has experienced this before.

I have a server side service that needs access to the RingCentral API to update answering rules. We have single sign-on enabled. I couldn't find away to authenticate the app itself and using username and password no longer works. Any assistance is greatly appreciated.

How do you change the new fax notification tone on a desk top phone? It make a loud, horrible & disturbing noise that is not a ring tone.

Our receptionist uses a headset and people walk up and start talking to her while she is on the phone listening to a caller. Is there some type of device that can show that she is on the phone so this doesnt happen?

We got a new computer, I don't know what the IT guy loaded but it looks totally different and we can not use this version at all. How do we compose a fax, scan the fax and send the fax? We are totally lost, we want the old version back.

Recieving faxes

<?php$ch = curl_init();curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);curl_setopt($ch, CURLOPT_URL, "https://platform.ringcentral.com/restapi/oauth/token");curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);curl_setopt($ch, CURLOPT_POSTFIELDS, "username=+xxxxxx&password=password#&extension=102&grant_type=password");curl_setopt($ch, CURLOPT_POST, 1);curl_setopt($ch, CURLOPT_USERPWD, "PYS9kaDdSey5j72ljRCfDw" . ":" . "JV4wWOkJTX5sJf-OZDD_fgJJ-uZODeSPeXxdhMUtsTAN");$headers = array();$headers[] = "Accept: application/json";$headers[] = "Content-Type: application/x-www-form-urlencoded";curl_setopt($ch, CURLOPT_HTTPHEADER, $headers);$result = curl_exec($ch);$results = (json_decode($result));$token = $results -> access_token;$ch = curl_init();curl_setopt($ch, C