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The First Step
Jun 7, 2019 7:05 PM UTC
Question

Voicemail now reads caller id as a numeric

For about a week now, I have noticed that the caller id on any voicemails reads like a numeric number, so for instance, a number of 6105555555 will be read at the beginning of the voicemail as '6 billion, 105 million', etc, rather than just reading the number - six, one, zero... Is there a new setting to get this back to the way it was before? Thanks for any information.

    5 replies

    The First Step
    Jun 7, 2019 8:28 PM UTC
    That's interesting.  I had something similar happen today when I placed an outbound call via CarPlay with RingCentral and it read back one of the phone numbers that way.

    I can't explain it, but I suspect it might have to do with the inbound caller ID option changes made recently.  Take a look at this thread to see how you can look and modify it: https://community.ringcentral.com/ringcentral/topics/our-business-name-shows-on-inbound-calls-as-wel...
    The First Step
    Jun 10, 2019 2:41 PM UTC
    Hmmm...first I've heard of it, John. I'd suggest contacting Support so that they can review it
    Participating Frequently
    Jul 29, 2019 5:26 PM UTC
    Having same issue.  Was able to isolate down to Call Groups. 
    Case Number:09123808
    New Participant
    Sep 25, 2019 6:54 PM UTC
    Has this been solved? My office is experiencing the same problem.
    New Participant
    Feb 5, 2020 3:47 AM UTC
    Following