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I just spoke to the Ring Central helpline after attempting to text a PDF document. Helpline claims we should be able to text a PDF, however it's now allowing me to do so. I can text a PNG and a JPEG, but otherwise the options are "grayed out" on my laptop, or a pop up message says "this format is not supported." They mentioned issues like overage on our texting, or the PDF having an issue like a virus, both of which don't make sense. Please clarify if this is possible. Thank you!!

No you can't send a .PDF file using RingCentral MMS.

Here is a list of supported file formats RingCentral supports.

Thank you for the quick response! May want to let helpline know.

Hi again Phong,

Can you please explain why we can not send a PDF via text? This was an old feature that Ring Central did away with and customers have been requesting it, so why is it not being implemented? I found this comment when I was searching for information:

Our company have been using ring central for years, one of the best features was that I was able to send customers their invoices as a PDF in the text messaging. And now this option is gone and since most people do their communication on mobile devises of some sort, faxes are less and less in use. So not only that you removed the softphone option witch I loved,
Now I cannot send a PDF file either.
And it looks like not only PDF was disabled also Excel and anything that is not a jpg or mp3 seriously not cool.
Very disappointing. please allow these option again.


Not being able to send a pdf over text is ridiculous. 

The business community only works with pdf. I

Is Ring Central’s new strategy to target kids that only text images?

 

The list of issues continue to grow in why we will leave Ring Central once our contract is up.

Thank you for your feedback, but not sure it is a carrier issue as here is what GoTo supports via MMS:

Desktop & Web app

Receiving/Sending:

  • Compression: .bmp, .bx2, .gif, .gz, .jpg, .jpeg, .pjpeg, .png, .tar, .tiff, .webp, .x-icon, .zip
  • Media (Audio & Video): .3ga, .3gb, .amr, .avi, .flac, .flv, .m1a, .m1v, .m2a, .m4a, .m4b, .m4p, .m4r, .m4v, .mov, .mp1, .mp2, .mp3, .mp4, .mpa, .mpeg, .mpg, .mpv, .oga, .ogg, .ogm, .ogv, .ogx, , quicktime, .qt, .spx, .wav, .wap, .webm, .wmv, .x-flv, .x-ms-wmv
  • Images: .bmp, .dib, .gif, .ico, .jpeg, .jpg, .pjpeg, .png, .svg+xml, .tif, .tiff, .webp, .x-icon
  • Documents: .css, .csv, .html, .pdf, .rtf
  • Calendar and Business Cards: .cal, .vcard, .vcf
  • Miscellaneous: .css, .gzip, .html, .js, .json, .smil, .txt, .x-gzip, .x-bzip2, .xml, .x-tar

Not being able to send a pdf over text is ridiculous. 

The business community only works with pdf. I

Is Ring Central’s new strategy to target kids that only text images?

 

The list of issues continue to grow in why we will leave Ring Central once our contract is up.

 

There was some legacy limitation but we are clearing them up and we will support many more types of attachments including .pdf file by the end of the year.

Please stay tuned.

Thank you for your feedback, but not sure it is a carrier issue as here is what GoTo supports via MMS:

Desktop & Web app

Receiving/Sending:

  • Compression: .bmp, .bx2, .gif, .gz, .jpg, .jpeg, .pjpeg, .png, .tar, .tiff, .webp, .x-icon, .zip
  • Media (Audio & Video): .3ga, .3gb, .amr, .avi, .flac, .flv, .m1a, .m1v, .m2a, .m4a, .m4b, .m4p, .m4r, .m4v, .mov, .mp1, .mp2, .mp3, .mp4, .mpa, .mpeg, .mpg, .mpv, .oga, .ogg, .ogm, .ogv, .ogx, , quicktime, .qt, .spx, .wav, .wap, .webm, .wmv, .x-flv, .x-ms-wmv
  • Images: .bmp, .dib, .gif, .ico, .jpeg, .jpg, .pjpeg, .png, .svg+xml, .tif, .tiff, .webp, .x-icon
  • Documents: .css, .csv, .html, .pdf, .rtf
  • Calendar and Business Cards: .cal, .vcard, .vcf
  • Miscellaneous: .css, .gzip, .html, .js, .json, .smil, .txt, .x-gzip, .x-bzip2, .xml, .x-tar

Can you send me the link to the source. Thanks

Good Day,  here is the link: https://support.goto.com/connect/help/which-file-types-are-supported-for-mms

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