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I am trying to setup an automation using make.com (integromat) between Monday.com and RingCentral. It worked fine with Zapier, but with Make.com I can't select the users phone numbers to send SMS messages. Only the super admin, primary user and fax number, but none of the user numbers. I get the following error:

RuntimeError

Error 403 MSG-304 Phone number doesn't belong to extension


The make.com support say it is an Admin permissions issue at RingCentral.

Any ideas?




Hi Sam, please reach out to Tech Support about this issue. You may create a case at https://support.ringcentral.com/new-case.html.


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