Good afternoon,

I see your dilemma. Why not have the number forward to their MOBILE Phone? The caller won't know that number (we prefer to keep the direct lines and mobile numbers private) but it would accomplish your challenge of getting the attention of the associate on-call.

We need the Voicemail as documentation.

Maybe there a way to then ring through to a phone after the voicemail is left?

Hi @Community Living On Call

This feature is not available. You can submit a feature request HERE! Thank you.

Wendy,

This is very much a feature we are looking for as well. I understand the idea behind forwarding the phone. That goes down a path where the call can be answered by the on-call persons voicemail. And calls can be missed.

We came from an environment that had phone notification for voicemail messages. If a message was left it would call the number and attempt to deliver the message. If the message was still unanswered after say 5 min it would try again. It would repeat this process x number of times. If we so wanted we could also add a backup on-call person so it would try that new number x number of times. If at any time that message was heard (read) then notifications would stop.

I do see the SMS / Fax API allows you query voicemail messages and there is a field "totalElements": 1 this is for the 1 new message in my mailbox. I am not really a coder and but sure someone here might know of a way to build an application that could perform this query. When there is an element do a RingOut maybe to an announcement only extension notifying there is an On-Call voicemail message. And just repeat that query every 5 - 10 min.

If you have found another solution please let me know I would be interested. I will continue to find a solution. If I do, I'll try to remember to let you know.

Pete

Hi Pete, I know this is quote old. However, have you found a RingCentral feature that allows this by any chance?