You need to review the RingCentral Data Retention Policy (https://support.ringcentral.com/article/2178.html), and you can see that 12 months is the maximum we store call logs for non-HIPAA accounts (there are different retention values depending upon account-type (HIPAA || non-HIPAA) as well as depending upon the type of data.
thank you, I verified, I can only get last 9 months records for Non-HIPAA, [12 months (9 months in mobile apps on some accounts)], Is there any way I can get records from API for last 12 months? or I have to export to spread sheet from your website?
We have the RingCentral Archiver project:
https://developer.ringcentral.com/app-gallery.html/app/312709020-312709020-7gufiGT3T3CCuCP37hMDaQ~4T...But it's for backup call recordings instead. Not sure if it's useful to you.
