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Question

How do I get Glip permissions added to my app?

  • October 3, 2022
  • 5 replies
  • 384 views

I can't find a way to add Glip scope permissions, as well as TeamRecording, but getting 401 error messages via API that I don't have permissions.

Can someone add them to my Dev & Production app please?

5 replies

PhongVu
Community Manager
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  • Community Manager
  • October 3, 2022

The Glip permission is replaced by the TeamMessaging permission. And you cannot change the permission of your app in production. You need to clone the app and change the app settings including the permission, then test and graduate the new app.


  • Author
  • New Participant
  • October 3, 2022

I have TeamMessaging permission.

1664829369174.png

When calling:

https://platform.ringcentral.com/restapi/v1.0/glip/data-export'

I received a 403 Forbidden error:

{
    "errors": [
        {
            "errorCode": "GIC-012",
            "message": "The requester must have permission to data export."
        }
    ]
}

PhongVu
Community Manager
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  • Community Manager
  • October 4, 2022

This is not an app permission issue. It is a user permission issue. You need to authenticate the app with a super admin user.


  • Author
  • New Participant
  • October 4, 2022

As far as I know, the account is SuperAdmin, I can do everything else. How would I check the permissions?


PhongVu
Community Manager
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  • Community Manager
  • October 4, 2022

Are you on sandbox? If you are, there is a current issue to set the permission to a super admin. But, I think the main super admin (normally in sandbox is the 101 if you have not changed the extension number) will have the permission by default.

If you are in the production, check this from the RC app.

screen-shot-2022-10-04-at-30533-pm.png