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Question

invalid resource owner credentials

  • August 23, 2017
  • 1 reply
  • 740 views

Hello,


I recently had an application promoted to production status, however I cannot get the api to work using the production credentials. I have already changed the url to https://platform.ringcentral.com and am using the appropriate app credentials for production and not sandbox. Using Fiddler, I can the error message returned as




I am using the appropriate user credentials as well. I am able to log into service.ringcentral.com using the production user credentials.


Does something else need to be configured?


Thanks


1 reply

The error message says that credentials are wrong. Please send your credentials together with your app key on a support ticket for further investigation.