today we move the API interface server to a different cloud computer and restart the services. we are having trouble to subscribe in Ring central
we got the following error
22:54:09 I 00000 Vh00000 : ********* Telus Business Connect service starting *********
22:54:09 I 00000 Vh00000 : Running in local mode ... gettings configs from database
22:54:10 I 00000 Vh00000 : Unicity configured as active
22:54:10 I 00000 Vh00000 : Initializing Ring Central connection and subscription for Unicity
22:54:10 I 00000 Vh00000 : Received access token U0pDMDFQMTFQQVMwMHxBQURSYl9DMmRIb3lIQlo1cHBuWGRyQ0ZNLUY0X0ZBQnJlZmtjaGVYNDNva3ZYdFR5U21kVFJjdkh6VjBFZkFpZUtob2V2X0xkRlBnVUlfdUZWOFNrOU9PUnV0ZjJsaFFfX3FpLXdXMmhXNHpJY0tnZnJndzhYaWtfU2NYZHhyYlNZQk03N1ZQTlAxLVVma1VnWUdHVlo5cEN4LVJwOEJaTzBqUzRUMzYyNXBtaE92eUR6OXBYNlByNkFZczlQNllSMTMwRkNkVkMyUzk5b25KeG9CQVVOLTB8aGYyaWhBfGsyY2dWRF9mZlk4aFd2Wmo2ZmEtY2d8QUE
22:54:10 I 00000 Vh00000 : Preparing configuration data to send to phone integration service ...
22:54:11 I 00000 Vh00000 : Received account ID 1218369024
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218369024 / 104
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218371024 / 115
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218372024 / 117
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218373024 / 110
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218374024 / 101
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218375024 / 102
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218376024 / 109
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218378024 / 105
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218379024 / 106
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218380024 / 107
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1218382024 / 108
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1232027024 / 1001
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1235285024 / 9
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1235286024 / 2
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1235287024 / 116
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1237897024 / 10
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1237898024 / 11
22:54:11 I 00000 Vh00000 : Extension ID / Number : 1237902024 / 12
22:54:11 I 00000 Vh00000 : Extension ID / Number : 333584025 / 1
22:54:11 I 00000 Vh00000 : Sending config data to phone integration service
22:54:12 I 00000 Vh00000 : There are no active subscriptions
22:54:12 I 00000 Vh00000 : Create subscription attempt 1
22:54:12 I 00000 Vh00000 : Create subscription failed ...
{"errorCode":"SUB-521","message":"WebHook is not reachable","errors":[{"errorCode":"SUB-521","message":"WebHook is not reachable"}]}
22:54:22 I 00000 Vh00000 : Create subscription attempt 2
22:54:23 I 00000 Vh00000 : Create subscription failed ...
{"errorCode":"SUB-521","message":"WebHook is not reachable","errors":[{"errorCode":"SUB-521","message":"WebHook is not reachable"}]}
22:54:33 I 00000 Vh00000 : Create subscription attempt 3
22:54:33 I 00000 Vh00000 : Create subscription failed ...
{"errorCode":"SUB-521","message":"WebHook is not reachable","errors":[{"errorCode":"SUB-521","message":"WebHook is not reachable"}]}
I also tried to ping platform.ringcentral.com
and I could not reach it. anything happen to this URL?
