We are looking for the ability to have a call routed to a certain individual/queue based on the caller inputting a pin. Basically, the caller calls a main number and is prompted to select 1 for sales or 2 for support. If they choose support we would like to ask for their pin and then route them according to that. Is that possibly with Ring Central?
PIN Based call routing
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Hi Eric,
This would be a nice feature request for us. As for now, I don't think that our IVR supports such a feature.
+ Phong
This would be a nice feature request for us. As for now, I don't think that our IVR supports such a feature.
+ Phong
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