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Pre-Recorded Audio Over RingOut Call

  • October 25, 2023
  • 1 reply
  • 354 views

  • New Participant

My app uses RingOut to place automated calls. In my use case, I never really expect the "caller" to pick up the phone. I would like the "callee" to be played some sort of pre-recorded audio message if the caller has not picked up their leg. Is this possible using RingCentral's API? I see that I can create "Greetings", but how can I append one of these to a RingOut request such that it plays on pickup?

Best answer by PhongVu

Unfortunately, this is not supported. The most you can handle is to prerecord a greeting/voicemail message and set it to the caller call handling.

1 reply

PhongVu
Community Manager
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  • Community Manager
  • Answer
  • October 26, 2023

Unfortunately, this is not supported. The most you can handle is to prerecord a greeting/voicemail message and set it to the caller call handling.