Relatively new to RingCentral. So my question is what are the possibilities of Ringcentral integration with Zoho crm?
Any reference for that? Also, if RC softPhone is able to connect with zoho crm?
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There is integration with Zoho crm and you can find here: App Gallery for Zoho: https://developers.ringcentral.com/app-gallery.html#/app/zoho
Regarding Softphone, I can see issues raised here: https://forums.developers.ringcentral.com/idea/314/zoho-ringouts-to-softphone.html
But if you see the reference here: https://help.zoho.com/portal/en/kb/crm/extensions/telephony/articles/ringcentral-integrate#RingCentral_Browser_Calling
It's written that we can make calls through :
- RingOut
- Browser
- Softphone
Anirban, I need the integration to allow for SMS messaging through the RC/Zoho integration. I know an app for that exists already; BUT it only allows for BULK messaging and any individual response from a lead or contact in Zoho doesn't get recorded in their activity, ONLY my outgoing SMS messages are recorded.
Can you help with that?
Can you repost your question to the "Customer community"?
Thanks
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