Question

Ring Central click to call is disabled after enabling 2 factor authentication on salesforce

Forum|Forum|7 years ago
April 29, 2019
1 reply
401 views

R

reetika
New Participant

Can anyone please help with what could the issue be? Last time it got disabled cause of instance refresh

J

+3

Jessica H.
Community Manager
Forum|Forum|7 years ago
May 9, 2019

Hi Reetika,

I reached out to some Salesforce team members, and they advised to

double check that their POD didn't move. Usually a POD can start with "NA62(two letters and two numbers usually) and they might just need to update the POD in the CTI URL ( steps are found in the admin guides)

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