Description:
When making a call from Salesforce, a connection call is required for the user to their desktop app (and/or smart phone app) before a call is placed for Salesforce contact
Goal:
To place a call directly to contact in Salesforce without having to connect to application via phone call
Troubleshooting:
Have not been able to troubleshoot- no settings/ config to change this either
Software:
7.2.4.15096 (not applicable)