Softphone says.. Invalid credentials.

Question

I have downloaded a RingCentral soft phone app for window and installed as per instructions by RingCentral, but now I am trying to login softphone via sandbox / developers account but it says in valid credentials. but I am using the same credentials to login in developers account.

Any help will be appreciated!!

automation-usa · Answer

Hi Jocab, the soft phone needs to be configured to point to the sandbox, by default it's configured for production:

https://devcommunity.ringcentral.com/ringcentraldev/topics/setup-devtest-phone-setup

https://github.com/bdeanindy/ringcentral-toggle-softphone-dev-mode

Reply

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded