Subscription Issue

Question

After creating a subscription, I'm able to get SMS/voicemail notifications when I text/ call my account number and leave a voicemail, but I'm not receiving a presence notification when I simply call. I'm subscribed to both message-store and presence events.

ak · Answer

Hi Rodney,When an extension is subscribed to the presence events you would see notifications for both inbound and outbound calls.Are you using the same extension number that you are making a call from ? If so, could you login to the softphone and initiate a ringout for you to test for subscription notifications when you make an outbound call. Please use the instructions below to setup your softphone if you haven't :https://developer.ringcentral.com/library/tutorials/test-account.html

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