Question

User Phone is not activated

2 years ago
November 25, 2022
2 replies
750 views

mayur
New Participant
1 reply

It has been more than 48 hours since I added a phone / device and number associated with that device (as seen in attached screenshot) after following the steps on this link - https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html?language=en_US

But still the Status has not changed from N/A to active.

PhongVu
Community Manager
2423 replies
2 years ago
November 28, 2022

Is this your sandbox account? What is the account id or main company number? Have you tried login the RingCentral App?

mayur
Author
New Participant
1 reply
2 years ago
November 29, 2022

@Phong Vu ,
1. Yes. This is a sandbox account.
2. attached is the main company number for the sandbox account

3. Yes, I tried to login the ringcentral app from the admin portal, but there is always authorisation error (OAU-222)

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