Webhook for active calls (/presence?detailedTelephonyState=true) with long delay and missing some calls

Hi Everyone,

We've been working with webhook since April and everything was working perfectly until this week.

We have an active and valid subscription (checked) for a webhook using:

/presence?detailedTelephonyState=true

/message-store

Suddenly this week it stopped being real-time (delay of 15 to 30 min to show an income call) and it is getting some calls only, not all of them.

Any clue of what could be happening? Is there any known issue related recently?

Any help is appreciated.

Thanks,