RC Devs,

We're seeing an issue with message store reports taking many hours to complete.

The issue began on May 23rd/

This example took three hours:

{
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/2480843036/message-store-report/2480843036-2609253036-a5a5b2d6c1fc46148e0cadfe74ee2a76",
"id": "2480843036-2609253036-a5a5b2d6c1fc46148e0cadfe74ee2a76",
"status": "Completed",
"startTime": "2020-05-27T10:06:02Z",
"finishTime": "2020-05-27T13:51:46Z",
"accountId": "2480843036",
"dateFrom": "2020-05-23T17:13:02Z",
"dateTo": "2020-05-27T10:06:02.369Z"
}

The data volume isn't that large. Message store reports prior to May 23rd were being generated in a few seconds.