We are a medical staffing company that requires on-call to answer issues during after hours on week nights and all day weekends. FYI our office work hours as Monday to Friday, 9 to 5.
Our issue is in between on Sundays and Monday mornings hours until offices open at 9AM.
Our on-call team calls me every weekend with the issue of not receiving calls from the call queue because the hours are not set correctly.
My last conversation with a Ring Central support rep, suggested the hours on the work hours on Sunday from 12:00 AM to 9:00 AM will be suffice until Monday morning. However, 1 PM the on-call team reaches out to me regarding not receiving calls and indeed it turns out the calls started dropping immediately at 9 AM Sunday morning instead of Monday morning.
In addition for some context, Monday has a time filled in because of our nights have to have from 5 PM when offices close to 9 AM Tuesday morning for our weeknights on-call.
Please help! Our staff are getting frustrated with Ring Central unable to fix this.