When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?
When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?
We would like to do the same thing. Has this feature been added since this question was originally posed 5 years ago? Or any other work arounds people found?
When a customer is on hold I want to give them the option to hang up but retain their position in the queue and call them back automatically when a representative is available for them. is that possible with Ring Central?
We would like to do the same thing. Has this feature been added since this question was originally posed 5 years ago? Or any other work arounds people found?
Hi
This feature is currently available for the RingCX service. You can find more information in the links below:
If you'd like to see this feature expanded further, feel free to vote for the feature request here: Call Queue Caller Callback Feature.
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