Question

HOW TO INCREASE THE LIMIT OF 25 CALLERS WAITING IN MY CALL QUEUES?

3 years ago
June 28, 2022
2 replies
416 views

keithlaran11
New Participant

Currently, the queues are limited to 25 callers waiting in line for the designated wait time of 15 minutes. I am aware of creating multiple queues to just keep it rolling over 2 queues, but it would be better if we can have more than 25 people waiting just in case it reaches that limit during the busy season?

Anonymous
0 replies
3 years ago
June 29, 2022

Hi @Keith Laran
Moving this to the user community for better reach since this might not be API specific

Mary-Community_Moderator
Community Manager
2504 replies
3 years ago
June 30, 2022

Hi @Keith Laran, there is currently no option to increase it. Please submit a feature request at https://ideas.ringcentral.com/.

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