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When calling into our RingCentral number there is a no dial-tone. This is a new problem and I can't figure out how to fix it.

Hello Eleanor,

This is for your "Audio while connecting." If this feature is off, our client will hear silence. But in reality, the phone on your end is ringing.

Click here for further troubleshooting steps.

Hi. I have the same problem as Eleanor. After clicking on Settings I don't see any tab that says Screening, Greeting, & Hold Music. So I can't get to Audio while connecting. Are the tabs changed or am I looking in the wrong place?

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