Hi Theresa, there is no option to turn this off. It is what the callers will hear when the User Greeting is on. The workaround would be to warm transfer the customer or wait for the greeting to finish before clicking transfer.

This can be done, assuming you're referencing one of the greetings in "Screening, Greeting and Hold Music" for the user.

If so, you would basically do the following:

1. You would NOT enable/upload the greeting to each default user profile.
2. Instead, you will make a Custom Rule under "Call Handling and Forwarding" called "Greeting", or whatever you would like to name it
3. You'll select the option for "Called Number" and choose either the direct line, or main number + extension number. Click "Next". In my example, i chose my company's main # + extension of the seat
4. 
5. Upload your company greeting in your Custom Rule's "Screening..." section.Click save.
6. 

Essentially, what this is doing is telling the phone system that if someone dials the user's direct # or main # + extension, it will play the greeting to the client. This is good and what you want the client to hear. Now, if the call needs to be transferred to another extension, when the RingCentral User clicks "transfer" and dials the extension # they wish to transfer to, RC will look at the rule on the profile of the transferred extension and not play the greeting - this is because the call was transferred simply via extension and not via direct number or main # + extension.

Hopefully that helps.

Agreed. Changed our Initial Greeting and now when transferring internally, hear the Initial Greeting, did not have this situation before during the setup of our desktop phones. Please assist and provide an answer. Thank you.