How can we view text messages for our users. There are some old questions out there but haven't seen anything recent. We would like our Managers to be able to review their staffs interactions with customers for auditing/training purposes.
Hi @Susan Pieroni, There's no settings as an admin to view user's SMS. You need to login on that specific extension to view the messages.
Will this be a feature at some point? I don't necessarily want to view the text messages myself but want Managers to be able to view their staffs' messages. As an admin, though, it would be helpful if a manager was out.
If I set up email notifications for text under Messaging Notifications to be delivered to the manager I believe this will only give us the inbound text not the outbound.
This has become a pressing issue for us and either need to figure out a solution on RingCentral or move to another platform.
If you allow me to have the recorded phone calls, then why can’t I, as admin, also see the text messages in the admin portal?
I also use twilio in another part of my business and I can see all of every text message sent and received. This is an omitted and needed feature--to see all of the text messages from the admin portal.
If you allow me to have the recorded phone calls, then why can’t I, as admin, also see the text messages in the admin portal?
I also use twilio in another part of my business and I can see all of every text message sent and received. This is an omitted and needed feature--to see all of the text messages from the admin portal.
Thank you for sharing your feedback! Currently, viewing the full content of SMS/MMS messages in the admin portal is not available. However, we understand the importance of this feature and recognize how it could improve account management. Your request is still categorized as a Feature Request (FR), and we encourage you to upvote and comment on the idea here: Include Contents of SMS/MMS on the Logs to help prioritize it. Let us know if there's anything else we can assist with!
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