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Windows 10 Desktop App no longer opens

J

RC desktop app for Windows has stopped launching correctly as of today. It worked fine a couple days ago, and this PC's Windows 10 was last updated in March.

What occurs now when trying to either open or reinstall Ringcentral is four background processes will start, but nothing else. No application is visible or loads, even for a second.

I have tried completely uninstalling all traces of the app from the workstation, including the registry entries. Downloading and then attempting to run the installer from the website ends in the same result - a few background processes visible in Task Manager, but no visible application.

Running out of ideas since wiping it clean did not produce a different outcome.

Best answer by Anonymous

Hello guys!

We can now install the updated version.

Please download and install this link.

EXE: https://drive.google.com/file/d/1qKDcaeTX1u3NZnvBcpFDvpu8lLt1ZEUr/view?usp=sharing

MSI: https://drive.google.com/file/d/1egCQqLb_YNOpD-u6-sVDDPpKq00idXnF/view?usp=sharing

We hope this is fixed for your affected users. Thank you!

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10 replies

A

You can create a support case here and support team can help you in resolving the issue

Mary-Community_Moderator
Community Manager
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Hi @Justin DiMatteo, I see you haven't created a case yet. Please send your account details to community.support@ringcentral.com so I can escalate your problem to an App Specialist. Include your callback number and the most convenient time to call you. If you can provide us screenshots with an error, that will be great as well.

A
  • adamgajdos
  • New Participant
  • 1 reply
  • April 21, 2021

Hi Justin, were you able to resolve your issue by any chance? We have logged a ticket with RingCentral support however so far they haven't been able to help us.

G
  • gregory
  • New Participant
  • 1 reply
  • April 23, 2021


Gregory Kruger


I have this exact same issue happening at our medical facility. Put in a case hoping yours had been solved already but the techs are just sending me links to the installer and telling me to turn off my VPN. Currently typing out page long emails to doctors on why they have to access ringcentral through the web and why it's not my fault

A
  • ann-chung
  • New Participant
  • 4 replies
  • May 11, 2021

I am having the exact same issue and have opened a case. Please advise!

,

THIS! I am having the exact same issue where 4 instances are opening in the task manager, but the application will not open. The app had been working for months and recently this became an issue. We have uninstalled, removed the Glip files that were installed in May of 2020 as someone suggested, and still, the application will not load.

A
  • ann-chung
  • New Participant
  • 4 replies
  • May 11, 2021

I am having the exact same issue and have opened a case. Please advise!

A

I am having the exact same issue and have been working with RC team for a while now with no resolution. So frustrating and having to explain to users why it's not working and to be patient for a fix is not ideal. If anyone has any answers that can help I would appreciate. Thank you!


RingCentral App Case Number 12640798

J
  • jufaulkner
  • New Participant
  • 1 reply
  • June 30, 2021

why is that it is coming up on july and still no fix for this? we are experiencing the same issue


A
  • Anonymous
  • 0 replies
  • Answer
  • June 30, 2021

Hello guys!

We can now install the updated version.

Please download and install this link.

EXE: https://drive.google.com/file/d/1qKDcaeTX1u3NZnvBcpFDvpu8lLt1ZEUr/view?usp=sharing

MSI: https://drive.google.com/file/d/1egCQqLb_YNOpD-u6-sVDDPpKq00idXnF/view?usp=sharing

We hope this is fixed for your affected users. Thank you!

M

Is this a Ring Central App issue or a Ring Central Phone issue? I've been experiencing some absolutely painful freezing issues within the last week with Ring central phone on Windows 10 and after the last poor rollout by RC involving pickup up queue calls its got me wondering if its time to look at other vendors. Do they even test these rollouts before deploying?

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