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Question

Main company SMS

  • May 18, 2026
  • 2 replies
  • 53 views

Hello, I am a small business with only myself. I have Ring central setup to ring a desk phone and after 4 rings it transfers to my ATT personal phone number.

I recently got approved for SMS, and have been trying to set up workflow builder to enable some triggers.

I only want to use my company number to receive and send text. However when i try to enable/create triggers it wants to use the desk phone number and only detects the desk phone number, rather than the main company number. I can send and receive from the Main company number though. Its not making alot of sense. Any help would be appreciated.

 

I am trying to send my ATT number a SMS letting me know i got a SMS on my main company number so i can check it.

2 replies

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  • The First Step
  • May 18, 2026

Its going to depend on how you are routing your calls?
Eg is it going to a call queue or is it an additional direct number or is it a site number routed to you. 


  • New Participant
  • July 24, 2026

I have 30 or so main numbers that I need to setup for the Opt In , Opt Out , Help options. Seems we will be using a toll Free number for one our regions . The Carrier keeps rejecting it due to no of this was setup or on our website under privacy policies.

  1. Do I have to set them up for each #? Or can they be a Global setting used for all #’s.

Is there someone who is knowledgeable on this contact me so I talk to them?

thank you,

Phillip Kastrup