AI notes admin access

If you’re a RingEX admin who has enabled AI notes and transcription for your teams, you don’t have access to those transcripts and notes. They can be shared with you, but you can’t access them from the backend. 
This is functionality that exists in RingSense though.
 

Hi ​@BeckyH  I hope you don't mind me jumping in to ask the obvious, is this something that is on a roadmap to be added to the normal Admin Call List experience?

I appreciate I can add RingSense but apart from the cost (needs a license for every extension to be monitored) its also ‘a bit big’ for what I need :-)

The ability to see the Note and Transcript as well as the existing call data and Recording - would be a great feature fit for a lot of customers.

Just to give some context - this is one of the reason why we have been looking at Dialpad because the admin conversation history gives this functionality right now.

Don’t mind you jumping in at all!
I get your use case. Let me ask around if this is on the roadmap for Admins. 
Don’t want you running off without giving me a chance to dig a little deeper!
 

Hi ​@BeckyH , came across this thread trying to get the same insight/answers as Opencrm. Is there any update you can share about this being a feature coming down the pipeline?

Sorry, Team - this def fell off my radar. 
I’m going to have my team shake some trees on our side. ​@Mary-Community_Moderator let’s chat about this and get some answers for this group.

HI everyone! Thank you for sharing your insights and context. After consulting with Product team, They confirm that this functionality is already available in RingCX. As a result, it is not planned to be added separately to the Admin Call List experience or RingEX. We understand that this may differ from the approach used in other platforms, and appreciate your perspective on how this impacts your workflow. 

Moving forward, keep this kind of feedback coming because we appreciate your input. It helps us understand what matters most to our customers! 😊

Hi Mary, My legal team is telling us that without admin access to transcriptions it is not possible to remain compliant while using the AI Assistant. If we receive a subpoena and transcriptions had been captured by users, they will need to be produced to LE. As admins, if we cannot access the transactions then meeting those requests is extremely difficult. I expect this would cause compliance and legal issues across much of your customer base. I’d ask that you reconsider this for your RingEX customers. Thank you, Ross 

​@rosszip, 

We hear you loud and clear. Legal compliance is a non-negotiable, and I understand how the lack of admin access creates a significant bottleneck for your team.

While I can’t change the current feature set immediately, I am making sure our Product Team hears your feedback directly. They need to understand the real-world impact this has on our RingEX customers and their ability to meet legal obligations.

We’ll keep you posted on any updates or changes.