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In performance reports it defaults to "Yesterday" and it defaults to certain columns. I'd like it to default to "today" and the columns that I select so I don't have to continue doing it every hour when it refreshes. Thank you!

We are in a trial of RingCentral right now but have run into limitations with the admin section.We'd like to be able to apply templates to groups of users and keep track of who has what template applied.Since this isn't possible in the UI, we thought we could do it with the API.With the API we get Get/List templates, but I see no way to apply them to users.How can I do this?Thanks,David

I have integrated Ring Central with Zoho CRM. I have taken the professional plan for Zoho CRM. Also i have taken Pro Plus plan for Ring Central. So whenever i am trying to login in https://crm.zoho.com/crm then it is saying that unable to login / You have to take office plan for ring Central. So now i am confusing what is the process for Ring central plans for integrating with Zoho CRM ???

Hello TeamI am getting this "WebHook is not reachable" error. I hit index.php from cmd at that time its showing this msg. Even I catch one more error "Invalid request (Unexpected EOF)"Because of what i am getting this error?

Dear Developer,Unable to play recording permission error in Salesforce, As a manager they should be able to play the call recording attached by ringcentral in the activity history. I had change their role to Super Admin and then they were able to play the recording. I tried creating a new role with all the boxes checked for the permission on the new role, but could not play recording with new role. Only Super Admin.Can someone please help me, so do not have to make the user a super admin to play recordings in Salesforce?I sincerely, appreciate anyone's help

Hi ,I have integrated the JavaScript SDK for do call and SMS. Currently my application is in production mode.My question is, How to check my history of created call and SMS using the SDK?Thank You!

Is there a way to mute Pandora automatically when a call is answered. I see the button for iTunes but not anything else?

Hi -I am using Mac OS Catalina beta and am unable to use RingCentral meetings. I can open RC meetings and start a meeting but then I get the Connecting.... screen and it is all black and nothing else happens. I cannot cancel, exit or quit. The only way to get out is to do a force quit.Account Type - CanadaOS - Mac OS Catalina v 10.15 Beta (19A487m)RC Meetings version - 7.0.136380.0312I created this as a case but was told it was not supported but to post to the community.

Zoom's video conferencing software has been found to be vulnerable to a serious exploit that allows an attack to make whoever is vulnerable forcefully join a conference with the video camera enabled. Details on this exploit and the vulnerable RingCentral Meetings version number (which appears to be the newest available) are at the following link:https://nvd.nist.gov/vuln/detail/CVE-2019-13450Why do we have no official word from RingCentral about this?

I am on the road a lot and want to listen to my teams call recordings for training and quality control. I can't seem to find out how to do this on my IPAD or mobile device.

I need to change the admin for one of our call queue's

Users are not able to sign into RingCentral through the Salesforce app upon selecting "Sing In", is there a current issue with this integration?

My app name is HelaJobAlso why is this permission available like other permissions ???

I need a PDF on how to schedule a conference call for Dummies. It's not for me, I know how to schedule a conference call with RC, but most of the people I work with do not and I honestly don't have the time to create a PDF for this. Thanks in advance.

Why do I have a red dot with the number 2 on my desktop taskbar icon when I don't have any unread Glip messages or missed calls? I have tried logging out and restarting the Glip application and it is cleared, but as soon as new messages start coming in, the red 2 appears again. Can anyone help with this?

I'm trying to use Wireshark to diagnose VoIP quality. I can see the SIP calls just fine but cannot get it to play back the call audio. Does anyone know if it's possible to play the audio from a RingCentral call? It appears to be using the Opus codec and I see no indication that the calls are encrypted but maybe I'm overlooking something.

How do you recover a deleted voicemail? (U.S.)

Hi !Im the admin on my my Glip App website but Ive noticed that I can turn a guest into co worker anymore.When I click on the Gear icon to see the option over a specific user, it doesnt show that option "Change guest to co worker"What is going on ? I remember that option was available to me before.Can anybody help me ? I cant get help from Glip support.

Hey all, I was wondering if there was anywhere I could see info about planned app/extension updates? I actually use BT Cloud Phone but have noticed the Chrome extension is lacking some of the features of the RingCentral version. Specifically I am after being able to pick up a call you have placed on hold from the mobile/desktop app using the a Chrome extension. It seems to be built into the RingCentral version but in the BT version you can only view the current calls. Any help would be appreciated. Cheers, Adam

now i'm currently using ringcentral java-script SDK I'm struct HereGetting Validation-Token using access_tokenPassing Validation-Token to webhook URLThanks in advance

To check authentication status:platform.isAuthorized() .then(function(){ ... }) .catch(function(e){ ... });The isAuthorized method will automatically perform a refresh of the access token, if needed. This method may be used in the login page of your application for automatic login.There is also a synchronous method for checking the authentication status that does not automatically perform a refresh of the access token.if (platform.isTokenValid()) {...}Access token refresh normally happens automatically for common use cases. On rare occasions, you may perform a refresh of the access token manually by calling the refresh method, as follows:platform.refresh().then(...)

I'm trying to run the php demo and getting this error:Test 1: authData.php Exception: Undefined variable: argv #0 /home/RingCentral/demo/authData.php(7): {closure}(8, 'Undefined varia...', '/home/R...', 7, Array) #1 /home/RingCentral/index.php(7): require('/home/R...') #2 {main}I'm not sure what I'm doing..... Any help is appreciated.....I think i'm missing the appKey, appSecret, and server....Where do I get those?

We received a status of "blacklisted" on a RingCentral token. The reason given was "I/O operation is failed."The app has been running for 6+ months and this is the first time I have seen this.What does this mean, and how can we prevent this?

Everything was working fine and It started throwing following error after I made a mistake. I have passed wrong appKey onetime. But not working after reverting back.Auth exception: Refresh token has expiredException: Invalid resource owner credentialsSDK HTTP Error at https://platform.ringcentral.com/restapi/oauth/tokenResponse text: {"error" : "invalid_grant","error_description" : "Invalid resource owner credentials","errors" : [ {"errorCode" : "OAU-140","message" : "Invalid resource owner credentials"} ]}

Hi!With the Zoho API you can set up as a "Self Client" to obtain an authorization token. Is it possible to do this for the RingCentral API?Here's the Zoho doc (scroll to the bottom): https://www.zoho.com/accounts/protocol/oauth-setup.htmlThanks!