Do Not Call List

Question

How to I block a customers phone number from being called by a memeber of my staff if the customer asks us to never call them again?   There has to be a way to put a customer on a Do Not Call list where if a memeber of my staff calls that number that it either automatically fails or gives them a message of some sort that it’s a blocked number.

Problem Solver · Answer

as far as I know there isn’t a way to do this on the admin portal.

RC has a “do not call list” which is a bunch of blacklisted numbers RC considers to be high-risk/spam/scam destinations. And if you trust one of these numbers and want to call them you first have to get the RC Fraud department to whitelist them for your account.

The reason I am telling you this is because RC is able to block outgoing calls to specific numbers from their backend.

I suggest you try raising a case for this, provide RC with a list of numbers and ask RC to blacklist them for your account only. Then if one of your agents tries to call one of the blocked numbers they would hear something like:
“The destination you dialed is disabled for your account. To have it enabled contact your administrator”

Hope this works and good luck.

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