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How do we unlink or remove sandbox account from our developer portal account? We would like to link company's account to developer account so that all the account fall under one umbrella.The number in sandbox account is not our Main number.

I really need to know how to sync my tasks to Outlook. Is that possible?

We use the chat feature for Tech Support but we have different techs everyday so I can't really use Teams for that. is there a way to name a conversation so I don't just see everyone's name on the title?

I have tried the process of testing outbound calling with the API and was able to answer and hear it was a developer call. Tried going through the menus to leave a message and generate a recording. I need to add Read Call Recording permissions but cannot get to a point where a sandbox account can see a recording to get past the "try API 5X" to graduate.

Hi, I've got a couple of questions.1. Can you get data for calls that are queued from the call log api or any other api? Our company needs to know this. By queue they mean how long it takes for a human to pick up a call or if a call goes to the queue system.2. If the above is true, there data for how long a queued call takes?3. In the call log api what is the difference between a call log result of 'Call Connected' vs 'Accepted'?Only finished calls appear in this api?

CRM solutions are common and best for managing sales

We are putting number on website but we are not able to get OTP codes.

Hi, I am a US account and have had a case open because after one month of trying to talk to my account manager about the issue (Ferdinand Acosta) and being ignored, I wanted to ask what is the solution for my problem. On 01/07/2020 I received an email from ring central stating that all extensions (which they call mobile users) should be connected to a ring central digital line (a phone) and if not, we would be charged for that line. I immediately contacted customer IT support to try to fix the issue and made sure that all my extensions were connected to a digital line. Despite that, my account continues to be billed and I have not been able to reach my account representative who does not return phone calls. When I asked him about why he was not responding to my emails, he said that he did not have access to seeing my emails, or phone messages. Has anyone had the same problem with ring central? We have been customers for nearly 10 years, but never been so mistreated. HELP!!!!!

Prevent Direct Number from being spoofedHello...we have received reports from our users that they received a call and the caller advised that they received a call from them, however our users did NOT call them. In this instance, their direct number was spoofed.Is it possible to prevent our direct numbers from being spoofed?Thanks!Marques T. Purnell

For about a week now, I have noticed that the caller id on any voicemails reads like a numeric number, so for instance, a number of 6105555555 will be read at the beginning of the voicemail as '6 billion, 105 million', etc, rather than just reading the number - six, one, zero... Is there a new setting to get this back to the way it was before? Thanks for any information.

Ring Central arbitrarily changes my plan from the RingCentral Fax750 plan to the RingCentral Fax1500 plan without any input from me. My history shows I use about 15-20 fax pages a year. When I received my one e-mail notice I looked on Ring Central's website and there is no RingCentral Fax750 plan shown. Now when I log in I can see there is a change I could have done to the RingCentral Fax750 but is it too late since it was charged and no refund is available (I can get a credit but no refund). I cannot believe how unethical this feels. Yes, there was a notice, but a change should not be made if the same plan is still available. An easy way to get another $64 from each user without any benefit provided.

Is there an API to control the Rooms app? Like to start/stop meetings, start sharing or whiteboard, giving the same controls as the in room tablet interface?Thanks

Currently, our company has two Salesforce licenses (1 salesforce org) and 2 Ring central accounts. Currently, if one person logs in RC using their credentials, the same RC account also gets logged in for the other Salesforce user.How can each Salesforce user login into their own RC account?

Hi everyone;I have one question about authentication from backend to sandbox appWhen we authentication from backend dou we need sandbox account?Why we don't authenticate normal account with known username and password?

Hi, I want to integrate all of our bitbuckets teams repository to RingCentral so I can monitor who's committing on our bitbucket or not. But when I try to integrate, The list shows all of my private repositories. How can I integrate all of our team's projects?. Thank you

Currently our system is set through IVR to dispatch automated text messages when certain departments are closed. We are doing this by integrating a user extension assigned to a line on phone wagon.For example... customer wants to junk their car for a fixed price of $200 and can submit their information with a link thats dispatched through text. Customer presses 1 and that user is and extension that rings a line on Phonewagon. The phone wagon extension does not answer but is instructed to dispatch a predefined text to that customer allowing them to submit their information and dispatching the job.Recent changes now charge us $59.95 for each text extension we have. This is ridiculous especially that Ringcentral has text messaging capabilities. So my question is, can you administratively set a user setting to reply with a message only when that extension does not answer? My phone bill has pratically doubled from $600 to $1100 overnight and we may

It seems that there is no way to accept queue calls on the glip version of the RingCentral app. This would be very helpful especially to those who work on remote desktops.Is this expected to be a feature anytime soon? Having to go into multiple apps to use one feature is not really that efficeint.

I have created subscription using webhook for missed call. This webhook works sometime and sometime it does not work.

We were testing fax api and were getting issue in sending fax. sometime its getting failed.My query is can we configure fax retry in the api config and how many time retry can be configured there?

We are searching for an API that can define the role of a user if a user is there.But no reference on API for modifying role is there

I have the Ring Central Meetings app installed, and I have the plug in for Outlook, but lately it hasn't been working. I tried uninstalling and reinstalling the app. Now when I try scheduling a meeting, the meeting will not populate at all in the Outlook appointment. I get an error message that says I need to install the "Ring Meetings for Meetings" app. Literally that error with meetings twice. What can that mean and how do I resolve that?

We have multiple extension we are working with.We want to list all the details of all the extension under the account. What is the best way to do that?

I am trying ringCentral sdk to call apis. I sometime get rate limit response and I want to get the X-Rate limit header value.Can someone help me?Thanks in advance

We are testing sms API and getting following error "errorCode": "CMN-419", "message": "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope", "permissionsName": "OutboundSMS"Please suggest

I am calling sendsms api and getting TokenInvalid OAU-149 error although I am passing token{    "errorCode": "TokenInvalid",    "message": "Invalid token",    "errors": [        {            "errorCode": "OAU-149",            "message": "Invalid token"        }    ]}Any reason why am I getting this?