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DAILY ENTER MY RINGCENTRAL SYSTEM APPROXIMATELY 15 CALLS THAT IN ANSWER ARE TELEPHONES DISCONNECTED. MANY OF THESE NUMBERS WHEN BEING ANSWERED DIRECTLY THE SOUND IS HEARD AS A FAX. THIS IS HAPPENING TO ME SINCE APPROXIMATELY ONE YEAR, I HAVE CALLED COSTOMER SERVICES BUT THE PERSONS WHO ANSWERED DO NOT KNOW OR DO NOT WANT TO HELP ME WITH THIS PROBLEM. TODAY THEY HAVE CALLED ALMOST 20 DISCONNECTED NUMBERS, CHURCHES, HOSPITALS, COLLECTIONS COMPANIES, PLEASE NEED SOMEONE HELP ME TO SOLVE THIS PROBLEM.I HAVE 8 NUMBERS 1800 WITH RINGCENTRAL AND ALL I HAVE SINCE 2008, HAVE BEEN FROM MY COMPANY FOR 10 YEARS, THEN I DO NOT UNDERSTAND HOW OR WHY THIS IS HAPPENING?THERE ARE EVEN CALLS THAT ARE ANSWERED AND NOBODY IS FROM THE OTHER SIDE OF THE LINE, BUT THE LINE THAT IS LIKE IF SOMEBODY WAS SPEAKING. TODAY I HAD A CASE LIKE THIS, I HARD 51 MINUTES AND ABSOLUTELY NOBODY WAS TALKING.

I've recently started using the Android RingCentral app. Calling mode is Direct Dial, not Ring Out. I am in the UK, and both my RingCentral and mobile numbers are UK number. When I dial a UK number, the app is putting a 1 at the start of it and it sounds like it's trying to dial an international number. Dialing an internal extension is fine. I assume this is something to do with regional settings but I can't find an option to change anything that would appear to affect this. Can anyone help?

I wrote a c# application that uses the RingCentral SDK to pull call logs from the RC API. I was pulling pretty much all the info that you can get from <https://developers.ringcentral.com/api-reference/Call-Log/readCompanyCallLog > including Duration.However, we recently noticed that Duration is not the same as "Handle time" that is shown in the RingCentral Analytics portal located here: <https://analytics.ringcentral.com/company-numbers/default/call-details > For example, calls that go to Voice mail have a duration value... but they don't have a Handle time value.Is there a way or method of getting the Handle time for each call via the API?

I have a new computer. I can't log-in because I don't have access to the email I have on file. Is it possible to log-in without verification of the device?

I would like to know if we can have the call routing from call queue to specific rules of an extension

We are in the process of moving to RingCentral for several of our users (new company subsidiary). We would like to be able to use 5 digit dialing to call users on old system. The old system has an auto attendant so we were hoping to be able to dial something like 2-1234 wher 2 would initiate the call to the old auto attendant and then pass the 1234 as the extension. Is this possible? Is there some other way to achieve this ?

My current project is on .Net 4.5 and wants to integrate meeting API's. Trying to add SDK but gettingError: Could not install package 'RingCentral.Net 3.0.0'. You are trying to install this package into a project that targets '.NETFramework, Version=v4.5, but the package does not contain any assembly references or content files that are compatible with that framework. For more information, contact the package author.Is there any way that I can add this sdk or any other solution?

Hello All,Has anybody run into this?I have a python app that sends SMS using the SDK, I want to make an executable out of it with pyinstaller, its not, as far as I can tell including the SDK in the build at leas there is nothing in the dist folder. Where should I be looking?Thanks

Our company provides several levels of support for our clients. Some users are email only, others have phone support. We would like to have the system automatically make an api call to a service we would setup that returns the extension to move to. I.e. if the client has phone support, we could forward the call to the support queue, if they only had email support, we could forward to a VM explaining their support options...I've researched and saw some posts where this feature was coming? Is it available now?

I'm using the ringcentral-embeddable and I trying to hook it up to my dev application. It's saying I need to use a digital line. How do I assign the digital line to the application? Also once the line is connected will multiple people be able to use it at once?

I'm trying to send a fax using the RingCentral Create Fax REST API. I was able to use Postman to authorize my request and if I use multipart/form-data to send the fax, it works. However, my endgoal is to automate faxes through Salesforce using Apex code. Creating a multipart/form-data HTTP request is rather difficult in Apex, whereas it is trivial to set the body to JSON and send that request.When I attempt to send an application/json request in Postman, the error that I get is "Invalid Parameter: Parameter [attachment] value is invalid". In my JSON, attachment is listed first; if I change "to" to be above "attachment" in the JSON, it just says parameter "to" is invalid.I'm wondering if the Create Fax API supports that data format at all or if I'm just misconfiguring Postman.Thank you,For reference...This is the HTTP representation of the request

I purchased a new cell phone. LG Stylo 5 Now after setting up the ringcentral app every call i make cuts out every other second both for me and for the customer. I am sure it is something I need to set up differently, but I have no idea which setting would cause this. I have my old device, a samsung galaxy A10e which is working perfectly, so it has to be a setting in my new phone. Can anyone point me in the right direction?

I park a call to a virtual location (*8xx). The location is announced to me when I place the call in park. Let's say I forget that location. Is there a way to tell which virtual locations have calls in park?

There are dozen's on questions sent to this site and I would like to know just how Ring Central responds to these questions and if any of them get solved?

How do I review replies to my questions?

I'm working on using SSO with the embeddable widget. So far, I've gotten the OAuth process working through the PHP SDK, and can get an access_token, etc. for my sandbox application. But when I then load an Iframe with the embeddable app.html URL + authMode=sso + my sandbox appKey + appServer = https://platform.devtest.ringcentral.com, everything just redirects to https://ringcentral.github.io/ringcentral-embeddable/redirect.html#error=login_requiredThe application is not published, Platform Type = Browser-based, and has two OAuth Redirect URIs configured -- my callback endpoint for the OAuth process on the server, and the default embeddable redirect URI https://ringcentral.github.io/ringcentral-embeddable/redirect.htmlAny ideas?

We are noticing that some calls that come through are taking a long time to come through the webhook we have set up for an extension. I've tried to determine a particular pattern but it may be a 2-minute delay one time and a 15-minute delay the next time. Normally the calls come through in real-time.Is there something in particular I could look at or a way to force the delay to be shorter?

I am completing the sample SMS and RingOut Quick Start Apps and though my actions are completed successfully (tested with my own phone number), I do not see any activity on the Dashboard for my apps. Is there a step or configuration I'm missing?

I see there was a question similar to this earlier in the forum.https://forums.developers.ringcentral.com/idea/244/callback-url-alternative-to-pubnub.htmlThat thread seems to have gone stale.Is there any way to take actions based on message received like a callback url? or is there a suggested way Ringcentral handles that flow.

I built a quick app with the WebRTC API using the PHP demo code. I have my cell phone set as the recipient and when I run the code my cell phone rings. But what I hear on the other end is both "This is a test from Ring Central..." but I also hear my own voicemail answering. Why does it do that?Also, I have a RC softphone app on my Mac that is logged into that RC number but nothing happens, should it ring? My expectation is that my mobile will ring and I answer and the softphone will ring and i will answer that as well, and be connected. Am I wrong?

Seems like a dumb question but I am really struggling here.my customer is using ring central phone system and I am installing an API to get the callerID, it is a server only (No UI) platform.I have run sandbox test for almost a day now but I do not seems to get read presence and webhook subscriptions pass the sandbox test. I am quite confused at this point.

I started testing Glip with a personal email account, and that test has been successful. I would now like to move my Glip to my new company's domain. I have a lot of conversations already, and don't want to lose that history. I have been able to update the company name, but I cannot change the email address domain.

I know the standard procedure for sending a fax from email is to add the item you want to fax to the email as an attachment, then send the email to <fax number>@rcfax.com. This works great. Now I need to send a fax via email to a fax number with an extension. For example, 212-555-1212*82. How do I email to fax to that?

HiWe have an Account type: UK - RingCentral Office 1 line Standard EditionDiverting to mobiles is no problem but we recently got a local Skype number for when we're out of the country as the cost of our mobiles out of the EU is high and thought that when we were on wifi, being able to accept calls on that would be great. But the diversion doesn't work. It either goes straight through to voicemail, jumps onto the next divert (one of our mobiles) or cuts out completely. I've done what seemed like an endless chat with first RingCentral then with Skype who each say the problem is with the other provider. Does anyone know the answer please, as to why my local Skype number won't work when used as a divert on RingCentral? Any help gratefully received!Thank you :)

I was doing the sandbox test. it was fine yesterday but today when I logged in I saw my portal looks like this...I suddently lost the production credantials and sandbox user.