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Is anyone else experiencing the following issue since updating to softphone version 11.0.1.35084?I just noticed this and it may be a result of today's softphone update, but whenever our users have active calls on their softphone, but "Record" button is activated automatically (with no announcement that the call is being recorded) and when you click to Stop Recording a message is received that states "Recording cannot be stopped". HOWEVER, we are not automatically recording all calls, and there are no recordings found in the RC portal. This is an urgent issue as we cannot record calls at the moment because of this bug, and our users think they are recording calls when they are not. Screenshots attached.RC_issue_1.JPG - Shows softphone will placing call, before the call is connected.

Hello. I operate a small inbound call center where we take live transfer calls from marketing agencies. I'm just wondering if there is a way to disable the V/M function on the call queues?The reason I need to do this is that I need a round-robin style or rotating style call routing to my phone sales reps however if they miss the call or are not at their desk I cant have the call go to voicemail.I have spoken with RingCentral Tech support multiple times and the only get around to this seems to be to create extensions the incoming number is assigned to. That way I can turn off the v/m function. That works... However using the extensions it only allows me to route the calls via Simultaneously or Sequentially... No Rotating or Round-Robin function. This seems too difficult for such a simple function that a lot of call centers are using.Any help would be much appreciated. Thank you

I've written a virtual camera driver sysem, based off the Windows-Driver-Samples avscamera example. Its a kernal mode driver. Other applications see it, but when I use the RingCentral Windows application, it doesn't show up as a camera.Can you tell me how RingCentral builds its list of cameras and what it demands from a camera (any special raster format)?Thank you.Eric.

My company currently uses RingCentral at all levels of the organization - from a robust Inside Sales team to technical support. We've leveraged all of the functionality of RingCentral and have found it to be a good solution for us.One thing that I (a system administrator within the company) have found to be a slight hitch is that when you use RingCentral for Google and have it hand off calls to RingCentral for Desktop/RingCentral Phone - it opens a new tab (which I understand is part of the handoff process). Is there any way that tab can close automatically after a few seconds, or once the handoff is complete?The solution presented to me by technical support was to handle calls in the browser - but we've found that we are more likely to have call quality issues handling calls in that manner.For the majority of our company - this isn't an issue. It is only an issue with our sales department who are averaging 70 o

On trying to get Auth token getting this error:{"error": "invalid_client","error_description": "Parameter [brandId] is invalid","errors": [{"errorCode": "OAU-101","message": "Parameter [brandId] is invalid","parameters": [{"parameterName": "brandId","parameterValue": "3710"}]}]}From looking on your Dev message board, it appears you need to add/change something your end to get this to work for me.Can this be done please.

Could someone walk me through the inner details of Shared Lines?We have a 3 phone system (paying for 3 lines). We want to use these in a Shared Line setup (i.e. keep each line open on all phones as calls come in).My question - if more than 3 people call in, what happens? Busy signal? Voicemail?

Does anyone want to be able to automate sending the following?:Images: jpg/jpeg, png, gif, bmp, tif/tiffVideos: 3gp, mp4, mpeg, flv, wmv, movAudio: mp3Files: vcf/vcard, zip, rtf, htmlRingCentral does NOT have the Zapier integration so you need a developer to accomplish this.RingCentral has an SMS Zapier app but none for MMS. Please develop a publicly available Zapier MMS app!

My application is a java based web application. We would like to launch a ring central web meeting, especially for screen sharing with a given valid ring central login credentials.Scenario: A user will log in our application, on the review page, click a button, that will call a servlet to launch a ring central meeting. Is this doable?I have been surfing meeting SDK/API on your site for a few days and haven't been able to find a step by step approach for this kind of integration. We do not need help with coding, we need instructions on how to integrate with ring central java SDK.Thanks

The article at this page purports to explain how to block from the app:https://support.ringcentral.com/s/article/5754?language=en_USHowever, when I tap the information icon to the right of the number in the call log, the only options that appear are "Open Glip" and "Send a Fax." I don't know how to get to the block icon depicted in the article.

ability to have users/extensions to select language for the outgoing announcement that the call is being recorded. as of right now, announcement is only in english for all extensions. no option for selecting a different language if the user is in a different country and is not using english as their primary language; therefore, caller has no idea that the call is being recorded, or doesn't have an option to opt out because the announcement is in english.

According to this screenshot, this call was MISSED, but has a length of 4 minutes and 28 seconds. Am I reading this correctly? What does that mean?

My scenario: I need to forward calls coming in from certain 800#s to other internal numbers (ring groups) using custom routing logic.What is the best method to use in my case? The Forward or Transfer method?Additionally, both of those methods are marked under the Light usage plan. These 800#s will be called frequently and it's possible the Light usage plan might not allow enough calls to go through at peak times. What method should I use to route calls for this scenario?

We have had issues in the past with a delay between clicking the phone number in Salesforce and the call/sound opening on the RC desktop app. This has been really bad the past week. Does anyone have solutions or workarounds? My sales team is having a lot of customers hang up because there is nobody there on our end.

We need an experienced coder to create an integration with our global community supported database of reported and harassing blacklisted phone numbers.If you are too busy please connect us with someone interested and capable to help.Thanks,

I can't seem to find any API that allows me to listen to calls in realtime and reply programatically to the call in realtime. Can anyone please guide me to the right direction for this.Thanks

For anyone needing help with CyberData products feel free to contact me (Bill) here at CyberData at 831-373-2601 x-102

For the last week or two, PDF previews no longer seem to work on the RingCentral desktop app. Help?Is there any way to work around this or is this a known issue that's being worked on? Thanks,

Account Type: USAfter updating to MacOS Mojave (v10.14.2) a previous installation of the RingCentral Plugin for Outlook is no longer available. I've tried reinstalling and even after a restart of Outlook (and my laptop) the plugin is not available. The version of Outlook I have is 16.16.5.Is there a resolution for this?Thanks,John

I'm not receiving calls from our Belgium team whereas two other colleagues do, we both have the same setup, when I ring the Belgium number from my mobile the other two colleagues phones ring but not mines, any reasons why this happens?

I have an internal PHP page that provides analytics about each of my team members. The data from RingCentral that I use is the previous days call volume and average call time --for each employee (5 of us). Do I need to make my PHP page download a log file and then parse that log file each day, or is there a simple query I can use within my PHP page, to get that information?

API Key

Using the softphone (RingCentral Phone 10.3.5.34099), when I park a call to a park group and then pick up the call, I can't park it again to the same or another park group.I don't experience this problem when parking to a public park -- I can park the call, pick it up, and park it again as many times as I want.Is this a known limitation, or do I have something configured incorrectly?

Good evening,Probably an absolute obvious answer and newb answer. But I am attempting to code our own call log pulls in C# but starting off with the tutorial version, and currently I am testing our API's out in the Console version. I am switching from Power BI to a WPF Application. As I go to pull our company call-logs, I am trying to specify the OUTBOUND direction only, but I keep receiving a "CS0029 - Cannot implicitly convert type 'string' to 'string[]'. Below is the code I am trying to alter.using System;using System.Threading.Tasks;using RingCentral;namespace Read_CallLog{class Program{const string RINGCENTRAL_CLIENTID = "MYID#";const string RINGCENTRAL_CLIENTSECRET = "MYSECRET";const string RINGCENTRAL_USERNAME = "1234567

I have two different ringcentral numbers and I only receive texts on one of them at a time depending on which number I am logged in to.US Account1 user affected

We're shopping for a new phone system for our business - currently using Mitel PBX. Does RingCentral offer similar set of features for the office environment, like calls ringing on multiple extensions at the same time, conferencing, extension transfers...also call recording, disclaimers based on extension ect?Thanks!