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Hello there!We have about 10 Polycom IP 6000s in our office, the majority of them seem to be locking up once a week or so. Rebooting them seems to bring them back, but not a good situation when staff are running into meetings. They're all PoE powered by a HP ProCurve 48 port switch.Any help would be appreciated!

Canadian account I created ticket 09283943 but have heard nothing although I was told I would get a call back .. Can someone look at it and respond to it or shoot me a email ? I'm tied up all day and don't think I can get to the phone but would like the questions taken care ofThanks

Hi Ring Central support,Damon Gaffney (Ring Central phone # 214-263-1769) is having serious issues with his Ring Central app. I spent over an hour trying to trouble shoot with support on Friday. The below screen shots show the issues that Damon is experiencing. At this point, Damon is completely unable to rely on RingCentral for business purposes and it needs to be remedied ASAP.I spoke to support for over an hour, sent a detailed email, and have not received any communication back. Below is my original message to support.In the below screen shot, you can examples of text chains with two people that are causing issues. To clarify, this happens multiple times a day with multiple client but Im focusing on these two items. From Kevin Mazza, you can see a message beginning with Just spoke to Del. He doesnt think However, when you click on that

There is no audio when answering a call on the mobile app. Often incoming calls are routed directly to voicemail without ringing on the mobile app. But when they do come throgh there is only silence. Outgoing calls function perfectly. Calls to my direct extension work properly. This is issue occurs when callers select the caller queue that connects to my extension (and of which I am the only member). I am the only user in our system that this affects.Please help!Account: US/businessPhone: iPhone XRiOS: 12.3.1App: RC Phone (current version)

I use both the RC mobile app and the RC desktop app (Glip for both). If I set a status on mobile, it will be reflected for all users, except for myself when I'm using desktop app.Why is this?

We wanted to track the number of calls vs missed calls. I am using the Analytics feature to do it. However, the report seems inaccurate. It looks like when a call comes in and ring 4 people simultaneously, the system treat is as 4 inbound calls and 3 of them are always missed. Can anyone help me how to make an accurate report on this?

I have followed the instructions for the Password Flow. Instead of receiving a token, I am receiving error OAU-123 "Client authentication is required."I am using VBScript so I cannot use any of the provided libraries or examples.I created a new application in the ringCentral console with the type of Server-only (No UI) and permissions of Read Accounts, SMS, and Webhook.I have concatenated the app's client ID+":"+client secret, then encapsulated the entire string to base64.authString=base64Encode(clientId+":"+clientSecret)I am testing with the sandbox url "https://platform.devtest.ringcentral.com".My endpoint is "/restapi/oauth/token".I open an async POST to the url and endpoint.objHttp.open |POST|, url+endpoint, asyncI then set the following request headers.objHttp.setRequestHeader "Accept", "application/json"objHttp.setRequestHeader &

VoIP calling

We have a requirement to retrieve the rc call-log api every 30 mins. I am using java code and planning to integrate the rc call log api in the code.Do rc provides an option for scheduling the api call for specific time interval so I can call it at a particular time interval?

Hi,I am exploring ringcentral fax. I want to send PDF file attachment with rc fax through C# code.Any example or pointer will be a great helpThanks

Can ringcentral and it's api access the call records and automatically send call record through mails?Any way to access this via apis? or any other way?I would then like to integrate them in c# and send through emails

I've walked through a couple of different tutorials and now have more than one "sandbox" account. I asked a question over on Stack Overflow about whether this was a problem (or if there would be a problem if I _merged_ multiple accounts into one).Right now, though, I'm also wondering about the phone numbers automatically assigned to these accounts. Are these numbers persistent? Are they exclusive? Is there a problem if I accrue multiple numbers, or are they reused for other sandbox apps as well?

I am trying to call API /restapi/v1.0/account/accountId/extension/extensionId/fax for send fax.But I am getting exception:"errorCode": "InsufficientPermissions",  "message": "In order to call this API endpoint, application needs to have [Faxes] permission"

Problem: unable to capture payload from notificationsPlatform: ASP.NETSuccessfully execute the following code and webhook was created.public static async Task Main(string[] args) {     try     {         var rc = new RestClient(RINGCENTRAL_CLIENT_ID, RINGCENTRAL_CLIENT_SECRET);         await rc.Authorize(RINGCENTRAL_USERNAME, RINGCENTRAL_EXTENSION, RINGCENTRAL_PASSWORD);         await rc.Restapi().Subscription().Post(new CreateSubscriptionRequest         {             eventFilters = new[] { "/restapi/v1.0/account/~/extension/~/message-store" },             deliveryMode = new NotificationDeliveryModeRequest             {                 transportType = "WebHook",                 address = DELIVERY_ADDRESS             }         });         Console.WriteLine("WebHook ready!");     }     catch (Exception ex)     {         Console.WriteLine(ex.Message);     }     Console.Read(); }Expected to capture (

I have a Andriod 9s and a employee as a Andriod 10. When we are on a call with a customer, sometime during the call (usually 2 - 4 min into it) the customer on the other end can no longer hear my voice. I have found that if I go to the app while on the call and switch it from device to speaker and then back, they can hear me once again. This is happening on nearly every call for both of us. Is there a setting I need to look at or fix for this?

Last week the event and notifications docs changed and this event is missing and there is a bunch of new ones.Does the Telephony Sessions Event replace this and can validate? This is what I kinda heard from support after a few days of exchanging emails.

can we create different profiles for different users.

When I receive a call, the customer name is not populating. I'd just like to add their name for future conversations but I don't know how to do this. Can you assist?

Hi,We use SMS API to send SMS commands to our remote GSM device, and we've ran into an interesting problem: the SMS's are sent and delivered to the remote device, but it ignores the messages. If we send same SMS from a real cell phone - the SMS command is accepted by device, but not when it is sent via RingCentral API. We've tried Rogers and Chatr SIM cards on remote device with the same result: SMS only accepted when they are sent from a cell phone and ignored when they are sent from RingCentral API. The texts look exactly the same! So what's the difference?ThanksPS: The message contains stars and hashes (*#) i.e.: *1234567*01*45#

Hello we are switching across to Ring Central in the next few weeks. We have an existing Cisco 800 series router and would like to continue to use this if possible. Does anyone know if it is possible to use this router and if so the settings required for configuration and setup for use with Ring Central (1-9 users). Any input gratefully received.

We can see there is a rate limit for each RingCentral API and we sometimes get rate limit exceeded issues with http 429.Are there any details of this rate limit per API I can find? Cannot able to find much details.What are the options we can configure the rate limit as per our requirement? We actually need to set the rate limit of the APIs as per our requirement.

We are exploring RingCentral applications and apps.Our team has created few applications in sandbox. For some reason we need to reset the client secret of those applications we created.Any way we can do it? I can't find reset client secret option in the application dashboard.

When using the RingOut feature from desktop (not the app, directly through the Ring Central website), it allows me to make the call, but the caller hears our voicemail recording instead of a live person. Why is this even happening if we're calling out from the program?We currently have all of our incoming calls forwarded to voicemail.

Is it impossible to have more than 2 users direct dial from their computers on a virtual line while signed in to the SAME extension? - Or can we make it possible?The answer may sound immediately obvious (a NO) to anyone affiliated with RingCentral (I've already contacted someone to try to get what we had before via chat).And I have read an unfortunate amount of support articles about Digital Lines and Virtual Lines that don't explain why we had something that worked before.BUT for about a year now (and up until this morning), we have had more than 2 users operate one specific extension (ext. 126) from their Desktop app (3 of our users are in the Philippines) for their outbound calls. This line was never a Digital Line.* Our Call Log - Shows only one person (they are in the U.S.) using RingOut and the rest of our users have been VoIP calling directly from their compu

In regard to changing names on the Cisco IP Phone-SPA525G, how do I change staff names on side car. Is this something done on internet? If so, where do I find needed info to log in? Person who created names on side car and was here for phone system set up is no longer with the company. Thank you