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mary-sullivan avatar image
mary-sullivan asked Eric Lindholm commented

All users texting from the main line

I need assistance for texting from the main line. All users would like to text from our main line, however, this seems impossible to get set up. Any assistance would be appreciated.
sms and text messaging
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Jason Toro avatar image Jason Toro ·

Any updates when this will be available?

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jessica-community-moderator avatar image jessica-community-moderator ♦♦ Jason Toro ·

Hi Jason,

This feature is available in the phone app: https://support.ringcentral.com/article/6110.html?language=en_US


It is currently being worked on with the unified app, but no ETA at this time.

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suzanne-kilner10840 avatar image suzanne-kilner10840 ·

Any updates on this ? Was able to log into the ring central phone app as the call queue and send texts message, but can't seem to login to the call queue on the new integrated app.. the fact that the phone app is about to be no longer supported leaves us in the lurch.....

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mary-community-moderator avatar image mary-community-moderator ♦ suzanne-kilner10840 ·

Hello Suzanne,

This thread is about SMS from the main line. Is your concern about texting from the call queue on the new RingCentral App?

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Dr. Jessica Tommasi avatar image Dr. Jessica Tommasi mary-community-moderator ♦ ·

How may I send/receive actual SMS/texts from my RingCentral phone number please?

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Dr. Jessica Tommasi avatar image Dr. Jessica Tommasi ·

I would really like some information as to how I may send/receive actual SMS/texts (not the messaging option) from my RingCentral phone number. Any information on this please?

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mary-community-moderator avatar image mary-community-moderator ♦ Dr. Jessica Tommasi ·

Hi! Are you referring to texting from your main RingCentral phone number?

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Dr. Jessica Tommasi avatar image Dr. Jessica Tommasi mary-community-moderator ♦ ·

Yes please!

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Eric Lindholm avatar image Eric Lindholm ·

At the very least I need to be able to reply STOP to messages coming in on my main line. I am getting flooded.

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mary-community-moderator avatar image mary-community-moderator ♦ Eric Lindholm ·

Hi @Eric Lindholm, for feature request, please submit it in our Ideas Portal at https://ideas.ringcentral.com/

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1 Answer

jessica-community-moderator avatar image
jessica-community-moderator answered
Hi Mary, 

Texting from the main line isn't available right not, but will be soon! Check out this thread for updates :) 
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