Clicking Ignore Call or Declining the call does not stop the phone from continuing to ring

I have this exact same issue and it’s driving me crazy. I have to decline a call over and over and over. Any resolution?

For those experiencing the same thing - support wasn't able to solve the issue for me. They just poked around and eventually said its something to do with the fact that the call is ringing on multiple lines and that everyone on that line would need to decline the call for it to stop.

Seems like a bug in the software but to my knowledge, not something they're working on. It'd be great if they were though!

Is this ever going to get fixed? Absolutely brutal when in a meeting and I have to go on do not disturb. What if I want to screen and potentially step away to answer other calls? I can't just decline a queue call?

Poor.

There is setting in Call Handling for Users from Online portal:

" ring the App for at least 30 seconds"

check if that is not enabled. If yes then please disable it.

This option sometimes cause this issue

I am also having this issue! Hugely disruptive, and if there are more than 1-2 calls coming in at once the phone either rings for five minutes or I have to click ignore every few seconds. This totally defeats the purpose of being able to decline a call - presumably, if I am declining, I have my hands full and cannot take on another interaction at that time. I've started having to just take my headset off while calls are coming in that I can't answer. Please prioritize fixing this, RingCentral!

9 months on and no-one has fixed this or posted a reply here and speaking to support they don't seem to have a clue about it ether. Shocking

Hi Everyone, Our Product Team is aware and currently investigating this issue. We will provide updates in this thread once it’s resolved. We suggest you send callers to voicemails in the meantime.

Thank you very much for replying, but I don't have the option nor would I want to send it to voicemail, because there are other people in the group that will be available to take the call. I hope the product team is able to resolve this soon. I hope you realise how important it is to all of us that it is fixed.

I'm having the same issue and its super annoying. How do we send them straight to VM if the only option is to "ignore" or "answer"